World Leading Contact Centre Analytics

NICE Interaction Analytics is AI-powered omnichannel analytics that identifies trends and root causes across 100% of interactions.

Whether it’s a voice, text, or digital conversation, NICE Interaction Analytics is designed to analyze, measure, and uncover insights to drive improvements to CX.

Provide the best experience for every customer by understanding who they are, what they need, and how to prepare your agents to deliver exceptional CX. Follow the data to quickly adapt business processes and effectively coach agents. Make next-gen insights easy with analytics everywhere.

Talk to SVL about NICE Interactions Analytics.

Why NICE and SVL?

We can:

Deliver customer service excellence – Understand customer sentiment and gain insight into key topics in real-time for improved service, every time.

Improve omnichannel customer experiences – Make it easier for customers to do what they want, when they want, across any digital or speech channel.

Decrease cost to serve – Uncover trends and root causes for improved handle times, reduced repeat contacts, and process improvements.

Increase sales effectiveness – Maintain your competitive edge – ensure that agents are making upsell and cross-sell offers.

Empower contact center agents – Understand which agent behaviors result in better service, more consistent customer satisfaction, and coach for increased compliance.

Talk to us

We are here to help you with any enquiries you may have. Please leave your details an we will get back to you quickly. If you need a quote, or just an informal chat with one of our experts to ascertain what you really need. From large multi-nationals needing Enterprise Solutions through Blue-light and the Public Sector to smaller organisations just starting, SVL can be your trusted partner.