SVL partners with Omningage

As SVL has developed it’s CCaaS offering, we were hugely attracted to Omningage because of their knowledge and unrivalled technology.

Their outstanding omni-channel desktop was the best in the market, adding a crucial bespoke and intuitive portal to Amazon Connect that puts agent’s needs first and enhanced the user-experience.

“We instantly saw that the Omningage team had a depth of knowledge in their field that is rarely seen. We have a complimentary relationship that is enhanced by Omningage’s agile and responsive approach, allowing us to accelerate our CCaaS journey and offer our client’s a truly superb product.”

Richard Abdy – Head of Business Transformation – SVL

OMNINGAGE Agent Connect- Intuitive and easy to use agent desktop

Designed for rapid responses, easy navigation and 100% user satisfaction. Agents have full visibility of the customer’s journey, a helpful sentiment score from their last communication and integration options for all major CRM platforms such as MS Dynamics, ZOHO and Zendesk. With monthly updates OMNINGAGE Connect leads the way in creating an agent experience second to none, with benefits which includeIncreased first call resolution rate

OMNINGAGE Supervisor Connect – Remove customer experience pain points

Crystal clear management and reporting tools give supervisors full access to key metrics. This includes agent performance, queue statistics and customer satisfaction. Enhance your team’s performance with the ability to listen live and playback voice interactions.

OMNINGAGE IQ – Optimise supervisor to agent communication

Easily communicate with your team and analyze their performance using OMNINGAGE IQ, our online solution to digital wallboard, and enhanced Business Information reporting. 

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