Unified Communications as a Service (UCaaS)

Microsoft Teams is a simple-to-use, feature-rich UCaaS platform that integrates your back office and contact centre, for seamless customer communication and internal collaboration.

UCaaS: Truly connected
internal and external communications

CCaaS Integrations

MS Teams has multiple integrations with market leading CCaaS solutions. SVL consults, advises and delivers interconnectivity to ensure seamless communications across your organisation.
Flexible

Swap static, on-premises hardware for scalable software that enables flexibility for your staff. Allow users to work from anywhere and manage customer communications across platforms from any device.
Increase Productivity

Integrating MS Teams Telephony enables your team to take calls, chat, have meetings and collaborate seamlessly through one platform. The ultimate UCaaS solution!
Cost Effective

Consolidate separate telephony systems into one cloud-based solution. We help you identify the most relevant setup for your company, along with simple-to-understand minute bundles.
Support Hybrid Working

Enables remote and hybrid working employees to stay better connected. As well as internal and external comms, they can manage file sharing, calendars and scheduling to solve customer issues faster.
Smooth Implementation

SVL have supported many organisations with SaaS deployments. So you can rely on us to ensure a smooth transition to simpler communications management with minimal business disruption.
Ongoing Enhancements

Your UCaaS software stays updated, so you know it’ll continue to work and evolve with your business. Our 24/7 support service means we’re here to fix things should they go wrong.
Save Time & Hassle

We take care of your solution design, deployment and ongoing support, so you can focus your efforts on doing what you do best.

The business case
for UCaaS

75%

UCaaS users experience heightened productivity.

48%

Customers that switch brands for better customer service.

74%

Business CFOs that say cloud will have the most measurable impact on their company’s transformation.

Top 10 Tips for Transitioning to Cloud-Based Contact Centre Technology

Learn how to enhance flexibility and seamlessly transition to efficient cloud solutions for improved operational efficiency, employee satisfaction, and customer experience.

"*" indicates required fields

Discovery

Our team of specialists help to uncover your business needs, and define a bespoke solution based on your unique challenges and requirements.

Implementation

We ensure the smooth roll out of your new solution. This includes carefully planning the implementation with you to ensure minimal business disruption.

Onboarding

We’re here to help you maximise your investment. We train your people on the new solution so they can use it to its full effect.

Ongoing Support

SVL continue providing added value through our managed service, giving you access to expert advice, guidance on system enhancements and prompt  issue resolution.