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Unified Communications as a Service

Unified communications as a service (UCaaS) is cloud-delivered and supports the six main communications functions.

UCAAS and SVL

As the UK and Ireland’s longest serving trusted advisor to the Contact Centre industry, SVL has grown to become a leading provider of unified cloud communications and telephony solutions. 

SVL’s UCaaS platform is cloud-delivered and supports the six main communications functions.

  • Voice and telephony
  • Meeting solutions (audio/video/web conferencing)
  • Unified messaging – email with voicemail
  • Instant messaging and presence (personal and team)
  • Clients – desktop clients and thin browser clients
  • Communications-enabled business processes including intergrated contact centres

The main reason organisations switch to a UCaaS model is that it allows them to shift from an expensive, up-front capital investment (CapEx) to an operating cost (OpEx) model where you pay-as-you-go.

This creates the ability to more rapidly increase their activities (i.e. consume more licenses), or decrease their consumption, without a large, fixed, up-front investment. It’s a great benefit to seasonal businesses,

Cloud-based connectivity

SVL and our hand-picked partners can offer a huge range of infrastructure and internet connectivity solutions to meet the needs of every organisation.

In our cloud-based data-centres, we can offer a wide range of services:

Desktop

Servers

PCI SIP

Connectivity

24/7 Support

Contact Centre as a Service (CCaaS)

SVL brings our wealth of experience to the Contact Centre as a Service (CCaaS) market working with three global-leading manufacturers to enable multi-channel communications via a single cloud-based platform. We are delighted to work with three world-leading suppliers, NICE, Amazon and Microsoft, to offer a unique opportunity for those thinking about investing in a Contact Centre as a Service (CCaaS) model

Find our more about CCaaS

IT and Telephony

A huge range of services are available to SVL customers. From the foundations of broadband, ethernet and WAN connectivity to the most secure and sophisticated telelphony systems.

These include:

  • Calls and Lines
  • Hosted Telephony Systems
  • Microsoft Teams
  • Broadband
  • SIP Trunks
  • Cloud-based data-centre services.
  • Cyber security.

 

Protect yourself from card fraud

SVL can install protection for your organisation and customers using SVL SecurePay, instantly with no minimum contract. It is quick to deploy, cloud-based and requires no integration, amendments to your telephony infrastructure or any purchase of expensive hardware.

SVL SecurePay

MS Teams as external Telephony

Turn Microsoft Teams from a simple internal communications tool into your external Telephony platform and make huge savings. Take your existing MS Teams package, and extend it to cover external communications. This is simple and incredibly cost-effective.

Teams Telephony

Talk to us

We are here to help you with any enquiries you may have. Please leave your details an we will get back to you quickly. If you need a quote, or just an informal chat with one of our experts to ascertain what you really need. From large multi-nationals needing Enterprise Solutions through Blue-light and the Public Sector to smaller organisations just starting, SVL can be your trusted partner.