What we do

SVL Workforce Management Consultancy services will design and deliver a workforce optimisation project for your organisation that will help improve agent productivity, identify performance gaps and deliver targeted coaching, effectively forecast workloads and schedule and engage staff.

ANALYTICS

SVL use real-time speech and text analytics to guide interactions, enhance first call resolution rates and deliver the best experience for every customer. We have experience implementing cutting-edge technology that aligns employees around individual goals and provides performance data to increase productivity and improve revenue generation.

SVL will help you embrace Workforce Engagement Management and retain great people by using cutting-edge technology to implement flexible working

By encouraging staff to improve their own schedule via an app/desktop, SVL empowers them to better utilise their time. We will help you engage agents in this process, contributing to their own time management.

SVL use real-time speech and text analytics to guide interactions, enhance first call resolution rates and deliver the best experience for every customer.

Improving agent productivity

SVL Workforce Management Consultancy services will design and deliver a workforce optimisation project for your organisation that will help improve agent productivity, identify performance gaps and deliver targeted coaching, effectively forecast workloads and schedule and engage staff.

Talk to us

We are here to help you with any enquiries you may have. From large multi-nationals needing Enterprise Solutions through Blue-light and the Public Sector to smaller organisations just starting, SVL will be your trusted partner. Please fill out this form. or give us a call on 01355 900000 and we will be delighted to help you.