NICE Workforce Management (WFM)

SVL has been a NICE partner for over 25 years. Trust us to help you unlock the true potential of your people with leading WFM technology.

Why You’ll Love NICE WFM.

Adapt to changing needs and optimise your workforce in real time.

AI and Machine Learning

Makes it easier and quicker to manage forecasts and schedules.

Customisable

A configurable system means you can tailor it based on user needs and permissions.

Stay Agile

Adapt to last-minute and unexpected demand and make staffing changes quickly.

Increase Automation

Reduce manual tasks with automation and free up more time for value-add tasks.

Better Customer Experiences

Make smarter scheduling decisions that cater to seasonal customer demands.

Empowered Agents

Give your people more autonomy to manage work life balance.

AI and Machine Learning

Makes it easier and quicker to manage forecasts and schedules.

Customisable

A configurable system means you can tailor it based on user needs and permissions.

Stay Agile

Adapt to last-minute and unexpected demand and make staffing changes quickly.

Increase Automation

Reduce manual tasks with automation and free up more time for value-add tasks.

Better Customer Experiences

Make smarter scheduling decisions that cater to seasonal customer demands.

Empowered Agents

Give your people more autonomy to manage work life balance.

Rely on SVL to guide your NICE WFM journey.

Unlock WFM Success

SVL is a NICE Premier Partner. Leverage our decades of experience to implement a workforce management solution that aligns with your business’s contact centre objectives.
Efficiency Unleashed

Fast-track your success with SVL. Focus on what you do best, while we take care of what we do best – the design, planning, smooth implementation and follow-up support of your WFM solution.
Support at Every Step

Ensure your NICE WFM solution performs for your business long-term. We’ll be your trusted partner, providing proactive guidance on how to keep improving your processes.
Make Life Easier

We understand contact centre ecosystems. We’ll consult you on how NICE WFM software can transform your existing processes and simplify your forecasting, workforce planning, scheduling and more.
Save Money

Avoid costly errors and do it right the first time. Make informed decisions, reduce total cost of ownership and maximise the ROI of your WFM solution with support from our friendly team.
Bespoke Support

SVL doesn’t offer one-size-fits-all solutions. We’ll support you to create a bespoke workforce management strategy, with a solution that works for your business.

Kind words from our clients

NICE In Numbers

10 Years

Gartner Magic Quadrant leading solution. (Source: Gartner)

87%

Contact centre employees now working in some form of hybrid way. (Source: NICE)

25000+

Organisations partner with NICE to transform every customer interaction.(Source: NICE)

Top 10 Tips for Transitioning to Cloud-Based Contact Centre Technology

Learn how to enhance flexibility and seamlessly transition to efficient cloud solutions for improved operational efficiency, employee satisfaction, and customer experience.

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Discovery

Our team of specialists help to uncover your business needs, and define a bespoke solution based on your unique challenges and requirements.

Implementation

We ensure the smooth roll out of your new solution. This includes carefully planning the implementation with you to ensure minimal business disruption.

Onboarding

We’re here to help you maximise your investment. We train your people on the new solution so they can use it to its full effect.

Ongoing Support

SVL continue providing added value through our managed service, giving you access to expert advice, guidance on system enhancements and prompt  issue resolution.