Interactions Recording & Quality Management

SVL installs the highest quality interaction, compliance recording and quality management solutions found in the UK. We cater for call recording and QM in contact centres of every size and in every sector. We are interactions specialists for organisations in finance, government, public safety, housing associations and charities as well as working with a wide range of SMBs.

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Workforce Management

The true value of quality WFM and Employee Engagement solutions is being seen in the large investments made by organisations in our expertise. Improved productivity, better scheduling and forecasting are just a few benefits from engaging with our WFM Consultancy

Workforce Management
Automation

Automation

Enhance your Contact Centre’s productivity by automating manual processes. Automation allows agents to provide a faster, more effective and responsive customer service whilst complying with all company procedures and regulations.

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Cloud

Cloud

Moving to the cloud brings privacy, efficiency and cost savings. SVL provides contact centres with a cloud-based system to provide stand-alone applications from some of the world’s leading technology suppliers of call recording equipment.

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Compliance and Fraud Prevention

Compliance and Fraud Prevention

Enhance your protection with SVL’s extensive product range. From the Payment Card Industry Data Security Standard PCI DSS to GDPR and PSD2, our Compliance Centre is here to advise you on how to meet your legal obligations.

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Our team

Meet our team, the most important part of SVL.

meet the team

Talk to us

We are here to help you with any enquiries you may have. From large multi-nationals needing Enterprise Solutions through Blue-light and the Public Sector to smaller organisations just starting, SVL will be your trusted partner. Please fill out this form. or give us a call on 01355 900000 and we will be delighted to help you.