Cutting edge technology for every Contact Centre - large and small.
SVL installs the highest quality interaction, compliance recording and quality management solutions found in the UK. We cater for call recording and QM in contact centres of every size and in every sector. We are interactions specialists for organisations in finance, government, public safety, housing associations and charities as well as working with a wide range of SMBs.
Find out moreThe true value of quality WFM and Employee Engagement solutions is being seen in the large investments made by organisations in our expertise. Improved productivity, better scheduling and forecasting are just a few benefits from engaging with our WFM Consultancy
Workforce Management
Enhance your Contact Centre’s productivity by automating manual processes. Automation allows agents to provide a faster, more effective and responsive customer service whilst complying with all company procedures and regulations.
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Moving to the cloud brings privacy, efficiency and cost savings. SVL provides contact centres with a cloud-based system to provide stand-alone applications from some of the world’s leading technology suppliers of call recording equipment.
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Enhance your protection with SVL’s extensive product range. From the Payment Card Industry Data Security Standard PCI DSS to GDPR and PSD2. Powered by SOTPay – CCExpo Security Solution of the Year 2019
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We are industry leaders in quality management, speech, content and all interactions analytics, partnering with top vendors in the marketplace. The SVL Consultancy Team can be retained for any length of time to partner with businesses and run its analytics programmes alongside a client team.
Learn MoreWe are here to help you with any enquiries you may have. Please leave your details an we will get back to you quickly. If you need a quote, or just an informal chat with one of our experts to ascertain what you really need. From large multi-nationals needing Enterprise Solutions through Blue-light and the Public Sector to smaller organisations just starting, SVL can be your trusted partner.