SVL Professional Services
SVL Professional Services enables customers to fine-tune deployments and gain maximum benefit from a wide range of multimedia interaction recording, quality management, interaction analytics, customer feedback and workforce management solutions.
Our professional services team comprises industry specialists with extensive experience of successfully delivering projects for organisations operating in diverse market sectors including contact centres, local authorities, public safety, financial and utilities.
Our Professional Services include:
Every project is delivered by our certified PRINCE2 practitioners with the expertise to ensure that every project we manage runs smoothly.
All our installation engineers are NICE Certified and hold other key manufacturer and industry accreditations including Microsoft, Cisco, Avaya and TIA. They receive regular training on new solutions from NICE, other manufacturers and all relevant supporting technologies including ITIL.
In mission critical environments SVL Professional Services offers the use of an optional tactical recording system, fully tested and installed, to maintain recording coverage of priority calls during the outage to the production platform.
If you would like to arrange for one of our experienced Account Directors to discuss your contact centre’s needs , please contact Pauline Dawson on 01355900000.