Public Safety Solutions
Public safety and security solutions that provide 360-degree insight before, during and after events with real-time information and intelligence to improve situational awareness and speed up response.
If you have control centre handling emergency calls or managing security operations, SVL Business Solutions provides the most effective way to capture, store and manage voice, text and screen activities. All these relate to multi-channel public safety interactions with callers by telephone, chat, email, SMS and radio.
We can help you to comply with regulatory requirements, mitigate against litigation risks, monitor quality of service and gain important service insights.
All our solutions integrate with analytics, workforce management, quality management and caller feedback applications.
We can offer a range of solutions which include Nice Inform, which captures the full spectrum of multimedia interactions with synchronised reconstructions giving 360 degree chronological, visual and audible histories of everything, as it happened.
NICE Investigate will automates and expedites the whole investigation process, helping to close cases faster and achieve more successful prosecutions.
If you would like to arrange for one of our experienced Account Directors to discuss your contact centre’s needs , please contact Pauline Dawson on 01355900000.