Customer Success Solutions
SVL’s Client Services Department has one single focus – Customer Success.
Our team of experts, with decades of experience in the Contact Centre industry, can offer your organisation a range of services that begin with an on-boarding process for new users of software and also includes 1:1 and group training, expert services across a range of software and technical consulting which generates even better value from your investment in new systems.
SVL has the right people, processes, and tools to support you in meeting your business objectives.
- We help you reach your customer experience goals and collaborate with your teams to drive improvement.
- We have a wealth of talent on-tap to meet your challenges.
- We offer this support across a wide range of software, including NICE, Amazon Connect, Calabrio and more.
- We also offer a range of services from Quality Management to the configuration of new Telephony Systems.
Whether on-premise, migrating or fully in the Cloud, we offer support at every stage of your journey. We are your trusted partner from presales through to implementation and beyond, creating real long-term success.