Caring for our clients

SVL Maintenance has extensive experience of installing and maintaining a wide range of multimedia interaction recording, quality management, interaction analytics, workforce management and real-time solutions.

SVL have a responsive and proactive approach to delivering the highest level of service to clients and technology partners alike.

99% of our clients are on full maintenance contracts

Calls for assistance are placed through SVL Maintenance’s service desk where an experienced technical support team is available 24/7 to answer product questions and solve technical issues

The fact that we support over 90% of our customers on full maintenance contracts is evidence of our commitment to service excellence.

System Health Check

We offer proactive service management solutions such as capacity and availability management, system health checks, onsite service visits and regular service review meetings covering support and system performance.

 

Legacy Support

SVL offer legacy support for all of our products across their relevant systems. This is the highest level of legacy support available on the market and is available to current and future clients as well as our technology partners.

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Software Maintenance

Our deal includes remote support and resolution of software issues, proactive updates, service packs, new software upgrade releases and hot fixes to ensure that systems continue to run efficiently and smoothly.

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Our Partners

Talk to us

We are here to help you with any enquiries you may have. From large multi-nationals needing Enterprise Solutions through Blue-light and the Public Sector to smaller organisations just starting, SVL will be your trusted partner. Please fill out this form. or give us a call on 01355 900000 and we will be delighted to help you.