Moving your most valuable Contact Centre resources to the Cloud is still hugely troubling for most organisations. Will your data be safe? Will it be accessible and can this new storage method integrate with your existing hardware and legacy systems?
To debunk many of the myths around moving to “the Cloud” Rohan Newton and Paul Gray from SVL are delighted to be joined, in a truly international event, by Olivia Nowakowski Key Account Manager from NICE inContact who is based in Ohio and Justin O’Brien , Regional Vice President from NICE inContact who is based in Texas.
Key takeaways were:
- The benefits of moving to a Cloud-based system?
- What are the benefits of a hybrid approach
- Really, how safe is your data in the Cloud?
- What do we do with legacy data?
- Integrating with existing systems.
Here is a recording of the session.
