As part of our Homeworking series, our 3rd event focuses on the challenges in migrating homeworkers back into a safe office environment. It will be hosted by our Workforce Management Practice team Anne Holmes and Richard Abdy.

This event is of great interest to Contact Centre planners and Operational Leaders.

A new norm is in place that will involve planning and scheduling a mix of homeworking and office-based staff.

Key takeways:

  • Planning for Returning to Work – Post-Covid 19 – How does WFM Technology support this?
  • How do you limit the number of people in the office to maintain social distancing?
  • Working from Home and Office – How to you maintain ‘fairness’
  • How do we manage to plan this and what do we need to consider?
  • How does this impact Employee Engagement?

This is an interactive session with a chance to question the speakers.

This session will be hosted on Microsoft Teams and a link will be sent to you prior to the event.

The pre-event survey, which will form a large part of the discussion, can be completed here

If you missed the event, catch up with the recording here. and the event was so popular, we had to record some additional answers


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