This event will be of great value to anyone in the Contact Centre Industry who works in customer experience, quality or in any form of leadership or coaching role.

Industry specialists Richard Abdy of SVL and Nicola Callan of Boost HR will take a deep dive into the role coaching plays to empower and engage your people and ultimately deliver excellent customer experience in the Contact Centre Industry.

Key takeaways are:

• How to align your coaching approach to your strategy.

• Clarity on what exactly coaching is, and isn’t.

• The benefits of a coaching approach.

• How coaching complements technology.

• Plus, access to some free materials to help you on your way.

This session will be hosted on Microsoft Teams and a link will be sent to you prior to the event.

This is an interactive session with a quiz and the chance to question the speakers.

If you missed the event, access the recording here


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