For over 50 years, we have been a trusted partner to contact centres across the UK and Ireland.
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Moving to the cloud brings additional privacy, efficiency and brings a reduction in ongoing infrastructure and support costs. SVL provides contact centres with a cloud-based system to provide stand-alone applications from some of the world’s leading technology suppliers of call recording equipment.
Read MoreSVL is pleased to offer an OUTSTANDING deal in the UK and Ireland. In the first step in your move to the Cloud, SVL will offer FREE audio and screen recording.
CXOne Exclusive SVL dealIs your current Workforce Management solution still delivering benefit? Are you still planning on spreadsheets? Don’t think you can afford a market leading WFM solution? Think again
WFM Exclusive Offer
The services and products we provide at SVL covers an unrivalled interconnect spectrum of activity that offers Contact Centres across the UK access to the support and innovation they need.
SVL Product WheelSVL installs the highest quality interaction, compliance recording and quality management solutions found in the UK. We cater for call recording and QM in contact centres of every size and in every sector. We are interactions specialists for organisations in finance, government, public safety, housing associations and charities as well as working with a wide range of SMBs.
Find out moreTo support Contact Centres and business during the CoronaVirus outbreak, we can install protection for your organisation and customers using SVL SecurePay instantly with no minimum contract. It is quick to deploy and requires no integration, amendments to your telephony infrastructure or any purchase of expensive hardware.
SVL SecurePayMigrate your legacy data into one safe, secure and supported environment in a cost effective manner. We can capture and transcribe millions of calls using an automated process that will save thousands of hours, allowing for redaction of sensitive data. All hosted in your environment.
Legacy DataThe true value of a quality WFM and Employee Engagement solution is being seen the large investments being made in this area by many organisations, in our expertise. Improved productivity, reduced costs and efficiency gains as well as better engagement, forecasting and scheduling are just a few of the benefits which can be derived from engaging with our WFM Practice.
Workforce Management
Enhance your Contact Centre’s productivity by automating manual processes. Automation allows agents to provide a faster, more effective and responsive customer service whilst complying with all company procedures and regulations.
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Moving to the cloud brings privacy, efficiency and cost savings. SVL provides contact centres with a cloud-based system to provide stand-alone applications from some of the world’s leading technology suppliers of call recording equipment.
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Enhance your protection with SVL’s extensive product range. From the Payment Card Industry Data Security Standard PCI DSS to GDPR and PSD2. Powered by SOTPay – CCExpo Security Solution of the Year 2019
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We are industry leaders in speech, content and all interactions analytics, partnering with top vendors in the marketplace. The SVL Consultancy Team can be retained for any length of time to partner with businesses and run its analytics programmes alongside a client team.
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It does seem a lot to ask one person to take on such a huge task. […]
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SVL is delighted to be a confirmed supplier on G-Cloud 12, the latest version of the […]
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2020 has been an exceptional year. SVL has continued to support our NHS and Community Care partners as they have battled Covid19. To add their thanks, our favourite football team, Drighlington Juniors, chose to pay tribute to the NHS in a special way.
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Here is a message to all our customers and partners about SVL’s response to the Coronavirus crisis.
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We are here to help you with any enquiries you may have. From large multi-nationals needing Enterprise Solutions through Blue-light and the Public Sector to smaller organisations just starting, SVL will be your trusted partner. Please fill out this form. or give us a call on 01355 900000 and we will be delighted to help you.