The UK’s longest-running contact centre solutions provider.
Create outstanding customer and agent experiences. SVL’s accredited team of contact centre consultants guide you to meet your business objectives and digital transformation goals.Get In Touch
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Kind words from our clients
“Our agent feedback has been an absolute delight for everyone involved, as the feature-rich navigation in the new desktop has really improved the speed and access to information that agent’s love as part of their job.” – William Carson, Director of Marketing Engagement, Ascensos
“Aligned to our rapid growth plans, SVL have worked in collaboration with us to ensure we deliver a solution that is fit for purpose, working hand in hand to understand requirements and guide us through the process of implementing a brand-new platform and solution.” – Laura Scott, Chief Operations Officer, Dialect Communications Ltd
“With SVL they help us move in the right direction with our technology. They help us understand what products would work well for our organisaion and what we can leverage the most benefit from.” – Helen Faulds, CIO, Connect Health
Lean on 55 years of experience
Contact Centre as a Service (CCaaS)
Take your contact centre to the cloud with a leading Gartner Magic Quadrant CCaaS solution.
Workforce Engagement Management (WEM)
Identify how to make the best use of your resources using smart technology. Meet your business goals, customer demands and agents’ expectations.
Unified Communications as a Service
A cloud-based integrated collaboration and omnichannel solution.
Consultative & Agnostic
Our first priority is to understand your business, challenges, and future digital transformation strategy. Then together, we define a bespoke contact centre solution based on your organisation’s unique needs.
Contact Centre Experts
SVL are the UK & Ireland’s longest-running contact centre solutions provider with 55+ years of experience. We’re trusted by leading brands, household names and over 25 Blue Light organisations.
A Team That Cares
As a customer, expect SVL to go above and beyond for you. We’re here for the whole journey, in fact, we’ve been supporting some of our clients for 25+ years!
Work With Real People
Every one of our team members is personable and friendly. There are no silly questions! That’s how we build strong and trusting relationships with our customers.
World-leading Cloud Technology
Our partnerships with the world-leading software vendors give you access to a wide range of the very latest contact centre technology.
Gartner Magic Quadrant Solutions
Our team are fully accredited in our portfolio of leading Gartner Magic Quadrant solutions, including Amazon Connect, NICE CXone and Calabrio.
Hear the latest from our team.
Blog Unveiling our brand new site and a refreshed look
Industry Insights 2023: A brand new challenge
Industry Insights Controlling Contact Centre costs at this critical time
Cloud Adoption Not everyone is ready to make a full transition into the world of being cloud adopted
Blog 55 years of SVL
Cloud Adoption The true meaning of CCAAS