A message to our customers and partners about Coronavirus
Here is a message to all our customers and partners about SVL’s response to the Coronavirus crisis.
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Talk to the UK’s most experienced supplier of Contact Centre solutions.
For 50 years we’ve been collecting and protecting interactions through quality software, advice and support to organisations of every size.
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Interactions Recording & Quality Management
SVL installs the highest quality interaction, compliance recording and quality management solutions found in the UK. We cater for call recording and QM in contact centres of every size and in every sector. We are interactions specialists for organisations in finance, government, public safety, housing associations and charities as well as working with a wide range of SMBs.
Find out moreWorkforce Management
The true value of a quality WFM and Employee Engagement solution is being seen by the large investments being made in this area by many organisations, in our expertise. Improved productivity, reduced costs and efficiency gains as well as better engagement, forecasting and scheduling are just a few of the benefits which can be derived from engaging with our WFM Practice.
Workforce Management
Automation
Enhance your Contact Centre’s productivity by automating manual processes. Automation allows agents to provide a faster, more effective and responsive customer service whilst complying with all company procedures and regulations.
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Compliance and Fraud Prevention
Enhance your protection with SVL’s extensive product range. From the Payment Card Industry Data Security Standard PCI DSS to GDPR and PSD2. Powered by SOTPay – CCExpo Security Solution of the Year 2019
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Analytics
We are industry leaders in speech, content and all interactions analytics, partnering with top vendors in the marketplace. The SVL Consultancy Team can be retained for any length of time to partner with businesses and run its analytics programmes alongside a client team.
Learn MoreSVL SecurePay
To support Contact Centres and businesses during the CoronaVirus outbreak, we can install protection for your organisation and customers using SVL SecurePay instantly with no minimum contract. It is quick to deploy and requires no integration, amendments to your telephony infrastructure or any purchase of expensive hardware.
SVL SecurePayLegacy Data
Migrate your legacy data into one safe, secure and supported environment in a cost effective manner. We can capture and transcribe millions of calls using an automated process that will save thousands of hours, allowing for redaction of sensitive data. All hosted in your envrironment,
Legacy Data
CLOUD BASED SOLUTIONS
Moving to the cloud brings additional privacy, efficiency and brings a reduction in ongoing infrastructure and support costs. SVL provides contact centres with a cloud-based system to provide stand-alone applications from some of the world’s leading technology suppliers of call recording equipment.
Read MoreLATEST NEWS
A message to our customers and partners
As the Coronavirus (COVID-19) virus continues to spread globally, we at SVL would like to assure […]
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Contact Centre – 111
SVL is determined to support our Industry during the coming weeks and months.
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Coronavirus – Be vigilant against card payment fraud.
It is very sad to think that people would take advantage during what will be a […]
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Talk to us
We are here to help you with any enquiries you may have. From large multi-nationals needing Enterprise Solutions through Blue-light and the Public Sector to smaller organisations just starting, SVL will be your trusted partner. Please fill out this form. or give us a call on 01355 900000 and we will be delighted to help you.