Smarter Cloud
for Smarter Business

For over 50 years, we have been a trusted partner to contact centres across the UK and Ireland.

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Move to the Cloud with Amazon Connect in 2021

As member of the Amazon Partner Network, SVL can now offer Amazon Connect, Gartner’s Global 2020 Magic Quadrant for Contact Centre as a Service “visionary” solution.

Amazon Connect is a game-changing CCaaS platform that is easy to set up and manage. An omni-channel cloud contact centre with built in AI and Intelligence that can be setup in minutes without requiring any infrastructure.

Save up to 80% over traditional contact centre platforms and let SVL help you join over 5000+ contact centres globally who use this exceptional solution.

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SVL are proud to offer CXone by NICE InContact

SVL can now offer clients CXone by NICE InContact, a product with the highest overall position in the 2020 Gartner Magic Quadrant for Contact Centre as a Service. (CCAAS)

Welcome to the cloud-based contact centre software that makes every customer experience extraordinary.

Empower your agents to provide better experiences—every time and on every channel.

CXone from NICE InContact gives your team the technology and analytics to resolve issues faster, personalise every experience, and forge deeper loyalty with each customer.

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Cloud Based Solutions

Moving to the cloud brings additional privacy, efficiency and brings a reduction in ongoing infrastructure and support costs. SVL provides contact centres with a smarter cloud-based system to provide stand-alone applications from some of the world’s leading technology suppliers of call recording equipment. Talk to the UK’s premier cloud provider.

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Record all Microsoft Teams calls and messages

Record all you MS Teams calls and interactions and store them in an easily accessible SVL Smarter Cloud or on-premise solution.

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NICE WFM – Exclusive Offer from SVL

Is your current Workforce Management solution still delivering benefit? Are you still planning on spreadsheets? Don’t think you can afford a market leading WFM solution? Think again. Available in your environment or via our Smarter Cloud solutions.

WFM Exclusive Offer

Our Partners

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SVL Product Wheel

The smarter cloud-based services and products we provide at SVL covers an unrivalled interconnect spectrum of activity that offers Contact Centres across the UK access to the support and innovation they need.

SVL Product Wheel

Interactions Recording & Quality Management

SVL installs the highest quality interaction, compliance recording and quality management solutions found in the UK. We cater for call recording and QM in contact centres of every size and in every sector. We are interactions specialists for organisations in finance, government, public safety, housing associations and charities as well as working with a wide range of SMBs.

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SVL SecurePay

To support Contact Centres, Councils and all businesses during the CoronaVirus outbreak, we can install protection for your organisation and customers using SVL SecurePay instantly with no minimum contract. It is quick to deploy, cloud-based and requires no integration, amendments to your telephony infrastructure or any purchase of expensive hardware.

SVL SecurePay

Legacy Data

Migrate your legacy data into one safe, secure and supported environment in a cost-effective manner. We can capture and transcribe millions of calls using an automated process that will save thousands of hours, allowing for redaction of sensitive data. All hosted in your environment or via our secure smarter cloud-based solution.

Legacy Data

Workforce Management

The true value of a quality WFM and Employee Engagement solution is being seen the large investments being made in this area by many organisations, in our expertise. Improved productivity, reduced costs and efficiency gains as well as better engagement, forecasting and scheduling on our Smarter Cloud platform are just a few of the benefits which can be derived from engaging with our WFM Practice.

Workforce Management
Automation

Automation

Enhance your Contact Centre’s productivity by automating manual processes. Automation allows agents to provide a faster, more effective and responsive customer service whilst complying with all company procedures and regulations.

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Cloud

Cloud

Moving to the cloud brings privacy, efficiency and cost savings. SVL provides contact centres with a cloud-based system to provide stand-alone applications from some of the world’s leading technology suppliers of call recording equipment.

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Compliance and Fraud Prevention

Compliance and Fraud Prevention

Enhance your protection with SVL’s extensive product range. From the Payment Card Industry Data Security Standard PCI DSS to GDPR and PSD2. Powered by SOTPay – CCExpo Security Solution of the Year 2019

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Analytics

Analytics

We are industry leaders in speech, content and all interactions analytics, partnering with top vendors in the marketplace. The SVL Consultancy Team can be retained for any length of time to partner with businesses and run its analytics programmes alongside a client team.

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Meet our Team

Our team is the most important part of SVL

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Latest News

Talk to us

We are here to help you with any enquiries you may have. Please leave your details an we will get back to you quickly. If you need a quote, or just an informal chat with one of our experts to ascertain what you really need. From large multi-nationals needing Enterprise Solutions through Blue-light and the Public Sector to smaller organisations just starting, SVL can be your trusted partner. Please fill out this form. or give us a call on 01355 900000 and we will be delighted to help you.