A message to our customers and partners about Coronavirus
Here is a message to all our customers and partners about SVL’s response to the Coronavirus crisis.
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Talk to the UK’s most experienced supplier of Contact Centre solutions.
For 50 years we’ve been collecting and protecting interactions through quality software, advice and support to organisations of every size.
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CXONE@HOME
Move your Contact Centre – in 48 hours – to Homeworking. CXone@home is offered with no commitment, no contract and free for 45 days.
CXOne@HomeSVL Homeworking Series
Over the next few months, SVL alongside a glittering array of partners, will be offering a series of online events covering a range of subjects of interest to the Contact Centre Industry. Find out about the events, and recordings, here.
SVL Homeworking SeriesInteractions Recording & Quality Management
SVL installs the highest quality interaction, compliance recording and quality management solutions found in the UK. We cater for call recording and QM in contact centres of every size and in every sector. We are interactions specialists for organisations in finance, government, public safety, housing associations and charities as well as working with a wide range of SMBs.
Find out moreSVL SecurePay
To support Contact Centres and businesses during the CoronaVirus outbreak, we can install protection for your organisation and customers using SVL SecurePay instantly with no minimum contract. It is quick to deploy and requires no integration, amendments to your telephony infrastructure or any purchase of expensive hardware.
SVL SecurePayLegacy Data
Migrate your legacy data into one safe, secure and supported environment in a cost effective manner. We can capture and transcribe millions of calls using an automated process that will save thousands of hours, allowing for redaction of sensitive data. All hosted in your envrironment,
Legacy DataWorkforce Management
The true value of a quality WFM and Employee Engagement solution is being seen by the large investments being made in this area by many organisations, in our expertise. Improved productivity, reduced costs and efficiency gains as well as better engagement, forecasting and scheduling are just a few of the benefits which can be derived from engaging with our WFM Practice.
Workforce Management
Automation
Enhance your Contact Centre’s productivity by automating manual processes. Automation allows agents to provide a faster, more effective and responsive customer service whilst complying with all company procedures and regulations.
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Compliance and Fraud Prevention
Enhance your protection with SVL’s extensive product range. From the Payment Card Industry Data Security Standard PCI DSS to GDPR and PSD2. Powered by SOTPay – CCExpo Security Solution of the Year 2019
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Analytics
We are industry leaders in speech, content and all interactions analytics, partnering with top vendors in the marketplace. The SVL Consultancy Team can be retained for any length of time to partner with businesses and run its analytics programmes alongside a client team.
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CLOUD BASED SOLUTIONS
Moving to the cloud brings additional privacy, efficiency and brings a reduction in ongoing infrastructure and support costs. SVL provides contact centres with a cloud-based system to provide stand-alone applications from some of the world’s leading technology suppliers of call recording equipment.
Read MoreLATEST NEWS
The story behind “Stay Safe, Stay Secure, Stay at Home
On the 22nd May 2020, the second of our Homeworking Series of online events took place. This is a recording of the event, a downloadable slide deck and some information about SVL Securepay, the global award-winning product mentioned in the webinar.
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Planning for the new norm. An online event. Thursday 4th June 11 am – 12 noon
A panel of Workforce Management and Planning experts from the Contact Centre Industry discuss planning for returning to work post Covid-19
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The impact of Credit Card fraud on the UK & Ireland Contact Centre Industry during this Coronavirus Pandemic and beyond.
Stay home. Stay safe. Stay secure. An online event. Thursday 21st May 11am
Read MoreOur Partners
Talk to us
We are here to help you with any enquiries you may have. From large multi-nationals needing Enterprise Solutions through Blue-light and the Public Sector to smaller organisations just starting, SVL will be your trusted partner. Please fill out this form. or give us a call on 01355 900000 and we will be delighted to help you.