Talk to the UK’s most experienced supplier of Contact Centre solutions.

For 50 years we’ve been collecting and protecting interactions through quality software, advice and support to organisations of every size.

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Interactions Recording & Quality Management

SVL installs the highest quality interaction, compliance recording and quality management solutions found in the UK. We cater for call recording and QM in contact centres of every size and in every sector. We are interactions specialists for organisations in finance, government, public safety, housing associations and charities as well as working with a wide range of SMBs.

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Workforce Management

The true value of a quality WFM and Employee Engagement solution is being seen by the large investments being made in this area by many organisations, in our expertise. Improved productivity, reduced costs and efficiency gains as well as better engagement, forecasting and scheduling are just a few of the benefits which can be derived from engaging with our WFM Practice.

Workforce Management
Automation

Automation

Enhance your Contact Centre’s productivity by automating manual processes. Automation allows agents to provide a faster, more effective and responsive customer service whilst complying with all company procedures and regulations.

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Compliance and Fraud Prevention

Compliance and Fraud Prevention

Enhance your protection with SVL’s extensive product range. From the Payment Card Industry Data Security Standard PCI DSS to GDPR and PSD2. Powered by SOTPay – CCExpo Security Solution of the Year 2019

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Analytics

Analytics

We are industry leaders in speech, content and all interactions analytics, partnering with top vendors in the marketplace. The SVL Consultancy Team can be retained for any length of time to partner with businesses and run its analytics programmes alongside a client team.

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Meet our Team

Our team is the most important part of SVL

THE TEAM

SVL SecurePay

New requirements for authenticating online payments are soon to be introduced as part of PSD2. As many as 25-30% of transactions could now be declined in the aftermath of the switch to SCA. Speak to our team to find out how we can help protect your business and customers.

SVL SecurePay

LV Replay

Get easy access to millions of your interactions using Liquid Voice Replay. Archive over 25 years of calls, emails, texts and messages in one simple platform which is secure, searchable and brings together a raft of information scattered across your organisation.

Liquid Voice

CLOUD BASED SOLUTIONS

Moving to the cloud brings additional privacy, efficiency and brings a reduction in ongoing infrastructure and support costs. SVL provides contact centres with a cloud-based system to provide stand-alone applications from some of the world’s leading technology suppliers of call recording equipment.

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Our Partners

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Talk to us

We are here to help you with any enquiries you may have. From large multi-nationals needing Enterprise Solutions through Blue-light and the Public Sector to smaller organisations just starting, SVL will be your trusted partner. Please fill out this form. or give us a call on 01355 900000 and we will be delighted to help you.