For over 50 years, we have been a trusted partner to contact centres across the UK and Ireland.
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Moving to the cloud brings additional privacy, efficiency and brings a reduction in ongoing infrastructure and support costs. SVL provides contact centres with a cloud-based system to provide stand-alone applications from some of the world’s leading technology suppliers of call recording equipment.
Read MoreSVL is pleased to offer an EXCLUSIVE deal in the UK and Ireland. In the first step in your move to the Cloud, SVL will offer FREE audio and screen recording.
CXOne Exclusive SVL dealOver the next few months, SVL alongside a glittering array of partners, will be offering a series of online events covering a range of subjects of interest to the Contact Centre Industry. Find out about the events and recordings here.
SVL Homeworking Series
The services and products we provide at SVL covers an unrivalled interconnect spectrum of activity that offers Contact Centres across the UK access to the support and innovation they need.
SVL Product WheelSVL installs the highest quality interaction, compliance recording and quality management solutions found in the UK. We cater for call recording and QM in contact centres of every size and in every sector. We are interactions specialists for organisations in finance, government, public safety, housing associations and charities as well as working with a wide range of SMBs.
Find out moreTo support Contact Centres and business during the CoronaVirus outbreak, we can install protection for your organisation and customers using SVL SecurePay instantly with no minimum contract. It is quick to deploy and requires no integration, amendments to your telephony infrastructure or any purchase of expensive hardware.
SVL SecurePayMigrate your legacy data into one safe, secure and supported environment in a cost effective manner. We can capture and transcribe millions of calls using an automated process that will save thousands of hours, allowing for redaction of sensitive data. All hosted in your environment.
Legacy DataThe true value of a quality WFM and Employee Engagement solution is being seen the large investments being made in this area by many organisations, in our expertise. Improved productivity, reduced costs and efficiency gains as well as better engagement, forecasting and scheduling are just a few of the benefits which can be derived from engaging with our WFM Practice.
Workforce Management
Enhance your Contact Centre’s productivity by automating manual processes. Automation allows agents to provide a faster, more effective and responsive customer service whilst complying with all company procedures and regulations.
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Moving to the cloud brings privacy, efficiency and cost savings. SVL provides contact centres with a cloud-based system to provide stand-alone applications from some of the world’s leading technology suppliers of call recording equipment.
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Enhance your protection with SVL’s extensive product range. From the Payment Card Industry Data Security Standard PCI DSS to GDPR and PSD2. Powered by SOTPay – CCExpo Security Solution of the Year 2019
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We are industry leaders in speech, content and all interactions analytics, partnering with top vendors in the marketplace. The SVL Consultancy Team can be retained for any length of time to partner with businesses and run its analytics programmes alongside a client team.
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SVL is pleased to announce a formal partnership with Route One Connect, a UK company who specialise in building conversational A.I. environments for SME’s and medium-scale businesses
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Debunking many of the myths around moving to “the Cloud” Rohan Newton and Paul Gray from SVL are delighted to be joined, in a truly international event, by Olivia Nowakowski from NICE inContact in Ohio and Justin O’Brien , Regional Vice President from NICE inContact from Texas.
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Automation could well be the stimulus to accelerate recovery and growth in the Contact Centre Industry in 2020. Hear from Industry Experts.
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Here is a message to all our customers and partners about SVL’s response to the Coronavirus crisis.
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We are here to help you with any enquiries you may have. From large multi-nationals needing Enterprise Solutions through Blue-light and the Public Sector to smaller organisations just starting, SVL will be your trusted partner. Please fill out this form. or give us a call on 01355 900000 and we will be delighted to help you.