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Amazon Connect

Revolutionise your contact centre! Amazon Connect is a cost-effective, scalable cloud-based solution with flexible deployment options and countless integration choices.

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Why We Love Amazon Connect

Cost-efficient

Consumption-based pricing means you only pay for what 
you use.

Build not Buy

Create a truly bespoke contact centre that perfectly fits your unique requirements.

Scalable

Easily scales up and down to meet your fluctuating business demands.

Intelligent

An omnichannel cloud contact centre with built-in machine learning and AI.

Quick Set-up

Amazon Connect is quick to set up, with no expensive on-premises hardware required.

Connected

With countless integrations,
it’s easy for you to move from legacy systems and embrace the cloud securely.

Cost-efficient

Consumption-based pricing means you only pay for what 
you use.

Build not Buy

Create a truly bespoke contact centre that perfectly fits your unique requirements.

Scalable

Easily scales up and down to meet your fluctuating business demands.

Intelligent

An omnichannel cloud contact centre with built-in machine learning and AI.

Quick Set-up

Amazon Connect is quick to set up, with no expensive on-premises hardware required.

Connected

With countless integrations,
it’s easy for you to move from legacy systems and embrace the cloud securely.

Trust SVL As Your
Amazon Connect Partner

  • Centre of Excellence

    As an Amazon Connect Centre of Excellence and Service Delivery Partner, our whole team are certified to help you make the most of this highly customisable platform.

  • A Visionary Solution

    Amazon Connect has been named a ‘Leader’ in the Gartner Magic Quadrant for CCaaS.

  • Countless Integrations

    Built on AWS, there are many integrations to choose from. SVL simplifies things for you. We select the most relevant AWS services and design a bespoke solution based on your contact centre’s goals and objectives.

  • Smooth Adoption

    Updating your contact centre systems can be daunting. We simplify the process, from helping you define your cloud solution to supporting you with a secure, compliant and smooth move away from legacy systems.

  • Migrate Instead
of Updating

    SVL helps in the process of migrating from your on-premises solution to the cloud. No more updating expensive hardware!

  • Omnichannel Experiences

    Works seamlessly for your customers and agents. Offers unrivalled omnichannel customer interactions, whilst improving the employee experience.

  • Ongoing Support

    Benefit from wrap-around support from our friendly team. SVL’s fully managed service and prompt issue resolution operates 365 days a year. This ensures your CCaas solution continues to perform well and evolves with your business.

Kind words from our clients

  • “Amazon Connect is the perfect product to help Community Fibre expand and improve our customer service, and we were very impressed by the expertise SVL has to offer in Amazon Web Services. The flexibility and agility of this solution fit neatly with our future plans.” – Chris Williams, CIO, Community Fibre

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Amazon Connect
In Numbers

10B

Number of contact centre interactions that Amazon Connect supports every day.

5000+

Contact centres globally already using Amazon Connect.

80%

Save up to 80% in operational costs compared to traditional contact centre platforms.

Talk to us about Amazon Connect

Book a call

The SVL way. We ensure you maximise the benefits of cloud adoption from day one.

Discovery

Our team of specialists help to uncover your business needs, and define a bespoke solution based on your unique challenges and requirements.

Implementation

We ensure the smooth roll out of your new solution. This includes carefully planning the implementation with you to ensure minimal business disruption.

Onboarding

We’re here to help you maximise your investment. We train your people on the new solution so they can use it to its full effect.

Ongoing Support

SVL continue providing added value through our managed service, giving you access to expert advice, guidance on system enhancements and prompt 
issue resolution.

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