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Amazon Connect & Calabrio

Transform your contact centre with one flexible cloud-based solution. Integrate Calabrio and Amazon Connect to deliver unparalleled omnichannel customer experiences, whilst increasing employee engagement and satisfaction.

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Trust SVL to deliver
a game-changing solution.

  • Optimised
    Workforce

    Enhance customer experience and optimise your workforce with our cloud-based CCaaS solution.

  • Certified
    Specialists

    Meet your digital transformation goals with support from the only UK contact centre specialist that’s fully certified in both Amazon Connect and Calabrio.

  • Full Service

    Digital transformation for contact centres is our forte. We handle everything for you, from technical implementation and migration to onboarding and ongoing support.

  • Unrivalled
    Expertise

    Tap into 55 years of unmatched expertise. We’re the UK & Ireland’s longest-running contact centre solutions provider.

  • Cloud-based
    Solutions

    Ongoing support to optimise your cloud-based solution. Over 90% of SVL customers have a managed service with us, so you’re in safe hands.

  • Bespoke
    Solutions

    We take an agnostic and consultative approach and our primary aim is to provide bespoke solutions for your specific contact centre challenges.

Kind words from our clients

  • ““Our agent feedback has been an absolute delight for everyone involved, as the feature-rich navigation in the new desktop has really improved the speed and access to information that agent’s love as part of their job.”” – William Carson, Director of Marketing Engagement, Ascensos

  • ““As a start-up BPO, Dialect Communications (Dialect) needed a partner who was flexible in their approach whilst having the functionality and capability to allow us to enter the market quickly with a scalable, technologically advanced, cloud based CX solution.”” – Laura Scott, Chief Operations Officer, Dialect Communications Ltd

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Two world-class providers, combined to create one seamless contact centre solution.

Deliver personalised omnichannel customer communications, Workforce Management, Quality Management, Analytics and Reporting – all in one place.

Cloud-Based

A leading cloud-based, scalable workforce optimisation solution.

Efficient

Free up valuable resources with AI insights and automated workflows.

Data-Driven

Make data-driven improvements to customer and agent experience, with real-time analytics and advanced user-friendly reporting.

Automated

Automated call recording, advanced quality management, analytics and workforce management via the ‘all-in-one’ Calabrio ONE suite.

Connected

Existing integrations developed for Amazon Connect for a seamless CCaaS solution.

Intelligent

Data Explorer – a business intelligence tool to create powerful custom reports and dashboards for your contact centre.

Intelligent

An omnichannel cloud contact centre with built in AI and intelligence.

Seamless

A seamless experience for customers and agents.

Cost Efficient

Consumption based pricing model – only pay for what you use.

Affordable

Low set up costs.

Flexible

Flexible and scalable around your business resource needs.

Visionary

Named a ‘Visionary’ for the third consecutive year in the Gartner Magic Quadrant for CCaaS.

Cloud-Based

A leading cloud-based, scalable workforce optimisation solution.

Efficient

Free up valuable resources with AI insights and automated workflows.

Data-Driven

Make data-driven improvements to customer and agent experience, with real-time analytics and advanced user-friendly reporting.

Automated

Automated call recording, advanced quality management, analytics and workforce management via the ‘all-in-one’ Calabrio ONE suite.

Connected

Existing integrations developed for Amazon Connect for a seamless CCaaS solution.

Intelligent

Data Explorer – a business intelligence tool to create powerful custom reports and dashboards for your contact centre.

Intelligent

An omnichannel cloud contact centre with built in AI and intelligence.

Seamless

A seamless experience for customers and agents.

Cost Efficient

Consumption based pricing model – only pay for what you use.

Affordable

Low set up costs.

Flexible

Flexible and scalable around your business resource needs.

Visionary

Named a ‘Visionary’ for the third consecutive year in the Gartner Magic Quadrant for CCaaS.

In Numbers

10m

10 million contact centre interactions that Amazon Connect supports every day. (Source: Amazon)

95%

Customers that want to speak to a human agent when necessary.  (Source: NTT)

75%

Contact centres already in the cloud. (Source: Calabrio)

9/10

Agents that want to see more aspects of customer interactions automated (Source: ASAAP)

68%

Contact centre leaders that think their current technology doesn’t support effective digital transformation or the future of work.

5000+

Contact centres globally already using Amazon Connect.

Top 10 Tips for Transitioning to Cloud-Based Contact Centre Technology

Learn how to enhance flexibility and seamlessly transition to efficient cloud solutions for improved operational efficiency, employee satisfaction, and customer experience.

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The SVL Way. We ensure you maximise the benefits of cloud adoption from day one.

Discovery

Our team of specialists help to uncover your business needs, and define a bespoke solution based on your unique challenges and requirements.

Implementation

We ensure the smooth roll out of your new solution. This includes carefully planning the implementation with you to ensure minimal business disruption.

Onboarding

We’re here to help you maximise your investment. We train your people on the new solution so they can use it to its full effect.

Ongoing Support

SVL continue providing added value through our managed service, giving you access to expert advice, guidance on system enhancements and prompt issue resolution.

Talk to a CCaaS expert about your challenges.

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