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Contact Centre as
a Service (CCaaS)

Meet your digital transformation goals with market leading omnichannel solutions, and wrap around support from our in-house industry experts.

SVL simplifies cloud adoption
for your contact centre

  • Focus On Your Challenges

    Square pegs don’t fit into round holes. That’s why we take an agnostic, consultative approach to creating your CCaaS solution. We listen to your contact centre’s challenges and goals, and identify the optimal cloud set-up for your specific needs.

  • Clarity on Cloud

    There are countless CCaaS solutions, it’s hard to know where to begin! Let us remove the guesswork. SVL will help match your business objectives to the optimal solution.

  • Cost-effective & Flexible

    Swap your expensive on-site hardware and maintenance for a more cost-effective, flexible and scalable cloud solution. Scale up or down to meet your business demands and pay only for what you need.

  • Specialist Support

    SVL provide wrap-around support with our fully managed service and friendly, prompt issue resolution 365 days a year. You also benefit from proactive advice and updates
to keep your cloud-based contact centre solution in top shape.

  • Better Agent Engagement

    Make life easier for your agents and provide everything they need in one single user interface.

  • More Customer Choice

    Customers want to be able to contact you at any time on their channel of choice. Exceed expectations and offer a seamless experience, however and whenever they decide to get in touch.

Kind words from our clients

  • “Aligned to our rapid growth plans, SVL have worked in collaboration with us to ensure we deliver a solution that is fit for purpose, working hand in hand to understand requirements and guide us through the process of implementing a brand-new platform and solution.” – Laura Scott, Chief Operations Officer, Dialect Communications Ltd

  • “Our agent feedback has been an absolute delight for everyone involved, as the feature-rich navigation in the new desktop has really improved the speed and access to information that agent’s love as part of their job.” – William Carson, Director of Marketing Engagement, Ascensos

  • “Our deployment of NICE CXone has been profound for our business. The ability to take multiple disparate systems and join them all together in a seamless solution that is fully integrated provides huge benefits and time savings to ScS.” – Dan Bennett, Director of Customer Experience, SCS

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Our World-Leading CCaaS Partners

As a certified NICE CXone Implementation Partner, we can help you deliver exceptional agent and customer experiences using this solution’s features, like predictive analytics and embedded AI.

Learn More

As an Amazon Connect Centre of Excellence and Service Delivery Partner, we can support you to build a truly bespoke contact centre solution for your individual business needs.

Amazon Connect

Top 10 Tips for Transitioning to Cloud-Based Contact Centre Technology

Learn how to enhance flexibility and seamlessly transition to efficient cloud solutions for improved operational efficiency, employee satisfaction, and customer experience.

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It’s time to move
to the cloud!


Contact centres already in the cloud. (Source: Calabrio)


Agents that want to see more aspects of customer interactions automated. (Source: ASAAP)


Contact centre leaders think their current technology doesn’t support effective digital transformation or the future of work.

Talk to a CCaaS expert today


Hear the latest from our team.

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