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About Us

We’ve worked with contact centres for over 55 years, supporting teams to implement bespoke solutions that improve experiences and outcomes in all areas of the customer and agent journey.

Our Expertise

  • Automation

    Enhance your contact centre’s productivity by automating manual processes. Allow agents to provide faster, more effective and responsive customer service whilst complying with company procedures and regulations.

  • Cloud

    Moving to the cloud brings privacy, efficiency and cost savings. We support our clients to leave behind expensive legacy equipment in favour of cloud-based systems from some of the world’s leading contact centre technology suppliers.

  • Compliance & Fraud Prevention

    From the Payment Card Industry Data Security Standard PCI DSS to GDPR and PSD2, our Compliance Centre is here to advise you on how to meet your legal obligations. We offer a range of compliance solutions for organisations operating under regulatory environments.

  • Interaction Analytics and Quality Management

    We partner with the top vendors in the marketplace for quality management, speech, content and interaction analytics. Our consultancy team provides wrap around support for businesses to utilise analytics and QM programmes for better business outcomes.

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Meet The Team

Our team of contact centre consultants are a friendly, knowledgable bunch. Find out more about us.

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Our History

Originally named JT Sinclair & Co., SVL has been serving the needs of the UK since 1967. The company started providing telcommunications for the Public Services, particularly the local Ambulance and Police Forces, and we’ve come a long way since then.

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Our Partners

We have a range of trusted partnerships with market-leading technology providers and other key organisations.

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News & Insights

We keep our blog up to date with tips, advice and news on the latest game-changing contact centre solutions.

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Talk to us.

From small startups to large multi-nationals needing enterprise solutions, to Blue Light and Public Sector organisations, SVL is your trusted partner.

Fill out this form or give us a call on 01355 900000 and we’ll be delighted to help you.

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