Interactions Recording & Quality Management

SVL installs the highest quality interaction, compliance recording and quality management solutions found in the UK. We cater for call recording and QM in contact centres of every size and in every sector. We are interactions specialists for organisations in finance, government, public safety, housing associations and charities as well as working with a wide range of SMBs.

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Clients

We have a wide variety of clients across Public, Private, Health and Charitable sectors in the UK and Ireland.

Our Clients

Partners

We have a range of technology partners who provide cutting-edge software for the contact centre industry and channel partners who sell our services to key audiences

Partners

Our Team

It’s the people who have made SVL such a success over the last 50 years. Find out more.

Our Team
Automation

Automation

Enhance your Contact Centre’s productivity by automating manual processes. Automation allows agents to provide a faster, more effective and responsive customer service whilst complying with all company procedures and regulations.

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Cloud

Cloud

Moving to the cloud brings privacy, efficiency and cost savings. SVL provides contact centres with a cloud-based system to provide stand-alone applications from some of the world’s leading technology suppliers of call recording equipment.

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Compliance and Fraud Prevention

Compliance and Fraud Prevention

Enhance your protection with SVL’s extensive product range. From the Payment Card Industry Data Security Standard PCI DSS to GDPR and PSD2. Powered by SOTPay – CCExpo Security Solution of the Year 2019

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Analytics

Analytics

We are industry leaders in speech, content and all interactions analytics, partnering with top vendors in the marketplace. The SVL Consultancy Team can be retained for any length of time to partner with businesses and run its analytics programmes alongside a client team.

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50 years and counting

We’ve been based in East Kilbride, in Central Scotland, since 1967. From “JT Sinclairs” through “Sinclair Voicenet” to the present day…we have a great story.

Company History

Talk to us

We are here to help you with any enquiries you may have. From large multi-nationals needing Enterprise Solutions through Blue-light and the Public Sector to smaller organisations just starting, SVL will be your trusted partner. Please fill out this form. or give us a call on 01355 900000 and we will be delighted to help you.