Collecting and protecting interactions through quality software, advice and support for organisations of every size.
SVL installs the highest quality interaction, compliance recording and quality management solutions found in the UK. We cater for call recording and QM in contact centres of every size and in every sector. We are interactions specialists for organisations in finance, government, public safety, housing associations and charities as well as working with a wide range of SMBs.
Find out moreWe have a wide variety of clients across Public, Private, Health and Charitable sectors in the UK and Ireland.
Our ClientsWe have a range of technology partners who provide cutting-edge software for the contact centre industry and channel partners who sell our services to key audiences
PartnersIt’s the people who have made SVL such a success over the last 50 years. Find out more.
Our Team
Enhance your Contact Centre’s productivity by automating manual processes. Automation allows agents to provide a faster, more effective and responsive customer service whilst complying with all company procedures and regulations.
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Moving to the cloud brings privacy, efficiency and cost savings. SVL provides contact centres with a cloud-based system to provide stand-alone applications from some of the world’s leading technology suppliers of call recording equipment.
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Enhance your protection with SVL’s extensive product range. From the Payment Card Industry Data Security Standard PCI DSS to GDPR and PSD2. Powered by SOTPay – CCExpo Security Solution of the Year 2019
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We are industry leaders in quality management, speech, content and all interactions analytics, partnering with top vendors in the marketplace. The SVL Consultancy Team can be retained for any length of time to partner with businesses and run its analytics programmes alongside a client team.
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We’ve been based in East Kilbride, in Central Scotland, since 1967. From “JT Sinclairs” through “Sinclair Voicenet” to the present day…we have a great story.
Company HistoryWe are here to help you with any enquiries you may have. Please leave your details an we will get back to you quickly. If you need a quote, or just an informal chat with one of our experts to ascertain what you really need. From large multi-nationals needing Enterprise Solutions through Blue-light and the Public Sector to smaller organisations just starting, SVL can be your trusted partner.