About Us

We’ve worked with contact centres since 1967, supporting teams to implement bespoke solutions that improve experiences and outcomes in all areas of the customer and agent journey.

Part of FourNet

SVL is delighted to have joined forces with FourNet, a customer experience and AI transformation partner to organisations operating in mission-critical and regulated environments. FourNet transforms the customer and citizen services people depend on, combining consultancy, technology and operational expertise, for customers including Haier, Target Group, MoneyPlus, the Cabinet Office and NHS ambulance trusts.

We have worked alongside FourNet for nearly a decade, including supporting shared customers in mission-critical public safety services, and we work with many of the same technology partners, including NiCE.

Joining FourNet gives our customers a wider team and additional capabilities in customer experience, AI and cyber security, alongside the SVL people they already know.

If you have any questions, please speak to your usual SVL contact.

Our Expertise

Automation

Enhance your contact centre’s productivity by automating manual processes. Allow agents to provide faster, more effective and responsive customer service whilst complying with company procedures and regulations.
Cloud

Moving to the cloud brings privacy, efficiency and cost savings. We support our clients to leave behind expensive legacy equipment in favour of cloud-based systems from some of the world’s leading contact centre technology suppliers.
Compliance & Fraud Prevention

From the Payment Card Industry Data Security Standard PCI DSS to GDPR and PSD2, our Compliance Centre is here to advise you on how to meet your legal obligations. We offer a range of compliance solutions for organisations operating under regulatory environments.
Interaction Analytics and Quality Management

We partner with the top vendors in the marketplace for quality management, speech, content and interaction analytics. Our consultancy team provides wrap around support for businesses to utilise analytics and QM programmes for better business outcomes.

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Meet The Team

Our team of contact centre consultants are a friendly, knowledgable bunch. Find out more about us.

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Our History

Originally named JT Sinclair & Co., SVL has been serving the needs of the UK since 1967. The company started providing telcommunications for the Public Services, particularly the local Ambulance and Police Forces, and we’ve come a long way since then.

Find out more about Read about our story

Our Partners

We have a range of trusted partnerships with market-leading technology providers and other key organisations.

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News & Insights

We keep our blog up to date with tips, advice and news on the latest game-changing contact centre solutions.

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Talk to us.

From small startups to large multi-nationals needing enterprise solutions, to Blue Light and Public Sector organisations, SVL is your trusted partner.

Fill out this form or give us a call on 01355 900000 and we’ll be delighted to help you.

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