NICE Inform is the most comprehensive suite of products designed to meet the needs of the Blue Light sector. It comprises call and radio channel recording, scenario reconstruction, evidence and compliance packs, quality assurance and reporting.
The organisations we all rely on, rely on SVL
SVL’s Blue Light consultancy is recognised as safe pair of hands in the sector. For over 55 years we have provided control solutions to safely enable faster response times, improved situational awareness, and smarter workforce management.
A trusted partner for Blue Light organisations
55+ years of experience supporting Police, Ambulance and Fire Services across the UK and Republic of Ireland.
We currently work with 25+ NHS and Blue Light organisations and 150+ social care providers in the UK and Ireland.
We understand public safety contact centre needs inside out and provide compliant, secure, fit-for-purpose systems including incident recording, scenario reconstruction, analytics, workforce management and migration of legacy call recordings.
Reliable Service Framework
To provide quality service to our emergency service customers, we adopt the recognised ITIL service management framework – this ensures we align every part of our service to current and future customer requirements.
On the Ground
Our dedicated Blue Light consultancy team supports over 20,000 recording channels and schedules over 4000 control room operators.
We train your employees on your new systems and offer ongoing support, proactive advice and prompt issue resolution through our 24/7 managed service.
Our Blue Light Consultancy
How SVL helps
Workforce Management Practice
SVL’s WFM Practice supports our Blue Light customers to thrive. Our practice consists of pre-sales, sales, consultancy, training and support resources to provide the right solutions and bespoke services our customers need, to ensure the true benefits that WFM solutions deliver.
Blue Light services are critical to public safety. That’s why we care passionately about the level of service we provide to you. We carefully plan the smooth rollout of new systems to ensure operational continuity and instil confidence in your team. Our 24/7 ongoing support then provides continued peace of mind.
Our Blue Light Product Partners
NICE WFM uses AI and machine learning to automate scheduling and manage forecasts based on contact centre demand at different times of the year. It provides countless benefits for your team members and the wider organisation.
Calabrio ONE allows you to manage interaction recording, quality management, analytics, performance coaching and workforce management in one place.
Your Complete Guide to Managing Legacy Data
This free e-book outlines how Police, Fire, Ambulance, NHS and Community Care organisations should store, search for and handle legacy data in a legal and compliant way.
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