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NICE CXone: Smarter Customer Experience Management

Empower agents to shine and deliver amazing customer experiences. NICE’s complete CX solution offers AI-infused interactions for faster resolution on every platform.

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Why We Love NICE CXone

Digital Customer Experience

Create a seamless, digital-centric customer service environment.

Predictive Analytics

Stay one step ahead of your customers with smart, AI-based business insights.

Cloud Native

Accelerate CX innovation with all the benefits of a true cloud-native platform.

Personalised Interactions

Deliver extraordinary, tailored experiences with customer personalisation.

Complete CX Offering

Combine Omnichannel Routing, WFO, Advanced Analytics, AI, and Automation as part of a single, unified suite.

CRM Integrations

CXone integrates many of the market leading CRM solutions, including out of the box integrations for Microsoft Dynamics and Salesforce.

Digital Customer Experience

Create a seamless, digital-centric customer service environment.

Predictive Analytics

Stay one step ahead of your customers with smart, AI-based business insights.

Cloud Native

Accelerate CX innovation with all the benefits of a true cloud-native platform.

Personalised Interactions

Deliver extraordinary, tailored experiences with customer personalisation.

Complete CX Offering

Combine Omnichannel Routing, WFO, Advanced Analytics, AI, and Automation as part of a single, unified suite.

CRM Integrations

CXone integrates many of the market leading CRM solutions, including out of the box integrations for Microsoft Dynamics and Salesforce.

Maximise the Power of NICE CXone with SVL

  • NICE CXone Certified

    As a NICE partner for over 20 years, SVL is fully certified to design, implement and support you to reap the benefits of the market-leading cloud-based solution, NICE CXone.

  • Overcome Your Challenges

    We have vast experience in solving contact centre challenges with NICE solutions. We listen to your business needs first, and consult with you to design a solution that aligns with your business objectives.

  • Benefit From Day One

    New technology deployments can be overwhelming. SVL guide you through discovery, design, implementation and ongoing support, ensuring you utilise the solution to its full potential from day one.

  • Cost Savings & Increased ROI

    Maximise the ROI of your CXone setup with support from our team. We’ll consult with you to understand how to improve your current setup to save money compared to traditional methods.

  • Drive Process Improvement

    Consolidate processes and tasks into one user interface to reduce workload. We’ll also help you discover how to automate non value-add tasks.

  • Specialist Expertise

    Our team of consultants specialise in everything from workforce planning and employee engagement to quality management and analytics. We take a strategic approach, backed by technical know-how.

Kind words from our clients

  • “Our deployment of NICE CXone has been profound for our business. The ability to take multiple disparate systems and join them all together in a seamless solution that is fully integrated provides huge benefits and time savings to ScS.” – Dan Bennett, Director of Customer Experience, SCS

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Some impressive NICE stats

35M

35 million tasks and processes automated daily. (Source: NICE)

27K

Companies use NICE CX solutions (Source: NICE)

8B

8 billion interactions managed every year. (Source: NICE)

The SVL way. We ensure you maximise the benefits of cloud adoption from day one.

Discovery

Our team of specialists help to uncover your business needs, and define a bespoke solution based on your unique challenges and requirements.

Implementation

We ensure the smooth roll out of your new solution. This includes carefully planning the implementation with you to ensure minimal business disruption.

Onboarding

We’re here to help you maximise your investment. We train your people on the new solution so they can use it to its full effect.

Ongoing Support

SVL continue providing added value through our managed service, giving you access to expert advice, guidance on system enhancements and prompt 
issue resolution.

Talk to a NICE CXone expert today.

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