Agenda:

09:30am-10:00am – Registration, Networking & Morning Refreshments

10:00am-10:20am – Welcome & Opening Remarks

10:20am-10:40am – Debbie Bicker, Account Director, SVL, AI, Digital and Self Serve – Are you ready?

10:40am-11:10am – Laura Scott, Chief Operations Officer, Dialect Communications, Our AWS Journey, what’s ahead now?

11:10 am-11:30am – Mid-Morning Refreshment Break

11.30am-12:00pm – Amber Jobling, Head of Customer Support, Newcastle Building Society, Our Transformation Journey so far

12:00pm-12:20pm – Julie Mordue, Greenbean, Recruiting the Next Generation of Frontline Advisors: Closing the Loop

12:20pm-1:00pm – Round Table Activity (Facilitated by SVL)

1:00pm-2:00pm – Lunch Break

2:00pm-2:30pm – Paul Harris, Account Director, Corporate Modelling, Superpowers for your Back Office

2:30pm-3:30pm – WFM Panel – Ask the Expert, Hosted by Steven James of SVL, The Panel: The Forum, SVL, Corporate Modelling, Haier Europe & NICE

3:30pm-4:00pm – Closing Remarks, Q&A

4:00pm onwards – Networking

5:30pm-10:30pm – Lane 7 for a jam-packed night of gaming. Refreshments and nibbles will be provided