Conversational AI

Deliver faster, more intuitive support with conversational AI solutions designed to elevate customer experience, improve efficiency, reduce costs and support your agents.

Conversational AI, delivered seamlessly with SVL’s expert guidance

Conversational AI experts

Our in-house consultants help you find the right solution for your business, guiding you from early discovery through implementation and ongoing optimisation. We make conversational AI practical, scalable and aligned to your goals.
Always-on availability

Stay available around the clock without increasing headcount. Conversational AI delivers consistent, high-quality support at any time of day, improving customer satisfaction while reducing pressure on your teams.
Smarter self-service

Make self-service simple and effective. Empower customers to resolve issues instantly, with AI that recognises intent, understands context and escalates seamlessly when required.
Empower agents with smart assistance

Enhance agent performance by providing real-time support – surfacing knowledge, suggesting next steps, summarising interactions and reducing admin. Agents can focus on meaningful conversations with greater confidence and clarity.
Effortless scalability and reduced costs

Scales automatically to match demand, handles spikes in volume without the need for additional resources. This improves operational efficiency, reduces handling times and lowers overall service costs.
Personalised customer journeys

Real-time data and context tailors conversations to each individual. Whether it’s recognising intent, recalling past interactions or suggesting next best actions, customers get a more relevant and effortless experience.

Our market-leading conversational AI partners

We partner with boost.ai, a Gartner Magic Quadrant Leader, to help our customers automate and enhance customer interactions at scale. Through this partnership, we provide secure, seamlessly integrated solutions that deliver industry-leading performance cross both voice and digital channels.

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We partner with niCE Cognigy, part of the NiCE portfolio, and a globally recognised leader in customer service automation. NiCE Cognigy enables organisations to improve customer experience while driving greater efficiency and scalability.

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