This 45 minute session will be led by Anne Holmes, WFM specialist and Account Director from SVL and Lesley Malcolm a Director of M55 people, who specialise in creating mentally healthy workforces.

Key take-aways from this session will be:

  • What is well-being at work?
  • How does good practice impact productivity and employee engagement?
  • Are there unique challenges facing staff in Contact Centres?
  • What impact has the current pandemic had on workers mental health?
  • What techniques can we use to combat stress in Contact Centres?

This is an interactive session, with questions and online polls.

This session will be hosted on Microsoft Teams and a link will be sent to you prior to the event.

Book a place for this free event here.


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