CCaaS and SVL
SVL is recognised as being one of the longest serving trusted partners of organisations both large and small.
We are delighted to work with three world-leading suppliers to offer a unique opportunity for those thinking about investing in a Contact Centre as a Service (CCaaS) model’
CCaaS is a cloud-based customer experience solution that allows companies not only to utilise an external provider’s software, but purchase only the technology they need, reducing costs dramatically as well as the need for internal IT support and infrastructure.
It is ideal if your operation scales up and down due to seasonal demand, as you pay only for the technology need while, at the same time, your customer experience is expanded and improved.
We work with three world leaders, NICE, Amazon and Microsoft, but if you feel unsure which product best suits your needs, contact SVL and we will give you impartial advice.