Company History

Based in the ‘New’ town of East Kilbride, the company quickly grew to serve not only ‘Blue Light’ organisations, but UK contact centres covering a wide range of sectors and needs.

As the 70’s/80s progressed, the demand to record calls and communications became a big business, especially as the technology to capture voice recording became more sophisticated.

‘Sinclairs’ became a supplier of Racal Recorders. When you think of the volume of calls that can be recorded digitally today across many channels, ‘Sinclairs’ then offered cutting-edge Racal technology in 1985, a one-inch wide tape, the size of a dinner plate, that lasted just 25.5 hours.

Software solutions were now the order of the day. Sinclair Voicenet had blue-chip companies (like Clydesdale Bank, BT, Student Loans Company, Kwik-Fit Insurance) on their books and were growing rapidly.

Thales were then taken over by NICE Ltd, for whom we have been a portfolio and fully-certified service delivery partner for over 15 years.

In 2015 the company rebranded to become SVL Business Solutions, follwed by a transition to SVL in 2020.

The business has grown strongly over the years, with almost 40 staff across the United Kingdom offering Sales, Pre-Sales, Project Management, Engineering, Maintenance and Consultancy services.

We have numerous partners, both across business sectors and our product range, and are delighted to now be the UK’s most experienced specialist provider of multimedia interaction recording and contact centre applications.