We’re delighted to share that SVL are sponsoring this year’s North East Contact Centre Awards (NECCA)!

For over 20 years, NECCA has recognised and celebrated the incredible work happening in contact centres across the North East – a region known for its thriving customer service community.

The awards night takes place on Friday October 31st at The Fed, Gateshead, and promises to be a fantastic evening celebrating the people and organisations making a real difference.

A highlight of the year

The NECCAs are a staple in the contact centre calendar. They bring together colleagues, peers and partners from across the region to recognise outstanding performance and celebrate the teamwork, innovation and dedication that define our industry.

With many of our clients based in the North East, it’s a privilege for SVL to support an event that puts this community in the spotlight.

Richard Abdy, Director at SVL, said:

“We’re proud to be part of an event that shines a light on the talent and innovation within the North East contact centre industry. This region has always been at the forefront of customer service excellence, and it’s an honour for SVL to support the organisations and individuals driving that forward.”

Celebrating smaller contact centres

This year, SVL is proud to sponsor the “Contact Centre of the Year – Under 250 Seats” category.

As a business that partners with contact centres of all sizes, we’re particularly excited to recognise the smaller centres delivering exceptional results for their customers.

The finalists in this category are:

  • Lemon Contact Centre
  • toob
  • XPS Pension Group
  • Atom Bank
  • MAC Clinical Research PLC

Each of these organisations has shown an outstanding commitment to customer experience, and we’re looking forward to celebrating their achievements on awards night.

Congratulations to all finalists

It’s fantastic to see such a wide range of organisations shortlisted across the categories. We’re especially proud to see some of our own clients and prospects nominated this year – a testament to the hard work and innovation happening within their teams.

A huge congratulations to our clients and prospects at NSSL, Dialect Communications, Sage UK, Xplor Technologies, Lemon Contact Centre and NHS Business Services Authority on their nominations.

We’d like to congratulate everyone who made the shortlist and wish all finalists the very best of luck. We can’t wait to celebrate with you on the night!