SVL is the UK’s most experienced provider of consultancy services that enable organisations operating contact centres and control rooms to maximise the attainment of business benefits for deployments of advanced applications.
Our consultancy services include:
- Quality Management
- Workforce Optimisation
- Real-Time Process Optimisation
- Technical Consultancy
- Small-Business Consultancy
How We Work
SVL Consultancy begins with a detailed business needs analysis, to assess the efficiency and effectiveness of your current contact centre or control room processes.
This provides unrivalled insights. Structured observations and interviews provide a clearer understanding of any individual issues and pain points.
Service delivery effectiveness is then analysed and benchmarked against both industry best practice data and using our extensive experience of similar organisations.
We take a pragmatic and collaborative approach to every client meeting. All recommendations are evidenced-based, using quantifiable data and personal observations. SVL will identify opportunities for improvement which include monetary and staffing gains.
Post-implementation consultancy will measure the impact of any newly installed systems and we will suggest further improvements to current processes and workflows.
If you would like to have an informal chat about our consultancy services, please contact Rohan Newton on 01355900000.