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Enterprise

An unrivalled pedigree in the UK and Ireland. SVL has partnered major enterprise clients for decades supporting million of users.

Working with global Enterprise partners to deliver for their clients

SVL work with some of the biggest names in telecommunications to deliver solutions for millions of end users.

BT, Capita and Virgin Media are just some of the longstanding trusted partners of our business and with them, we provide specialist products to our Enterprise clients and their customers.

We deliver, manange and maintain all our products for these Enterprise partners and this includes large scale NICE deployments for major brands that including the Student Loans Company, Ageas, Phoenix Group and Virgin Money.

End users include major Banks and Financial Services institutions, Local and National Government and the Retail sector.

 

Our Partners

Enterprise Compliance and Legacy Data

Whether compliance is driven by a raft of legislation in key areas such as Financial Services or Blue Lights or simply by good practice, we support our Enterprise Partners easily save, store and search millions of voice recordings,  texts, emails, and other sensitive data.

We work to understand the legislation and best practices Enterprise Partners are looking to comply with and create a consolidated set of policies for your legacy data. SVL leverage Analytics to look inside each recording, understand  what information is contained in each interaction and apply your  consolidated data policies.

Our smart tools and process automation enables us to take the necessary action on each  recording, redacting sensitive  data, remediating toxic data and  securing it through encryption. We then remove all toxic data and reopen a gold-mine of useful and relevant information.

Analytics – Providing Top Ten Bank with A.I package

To support their digital transformation strategy, BT and contact centre partner SVL, delivered the ground-breaking artificial intelligence-based Analytics package ‘NICE Enlighten’ to a top ten UK bank. (read full story here)

All staff working across Financial Services had gone above and beyond to address the difficulties facing them during the Covid pandemic, especially a move to homeworking. A major UK bank wanted to make these challenges more manageable for employees by providing cloud-based, on-demand access to resources that made work more productive, safe and flexible as they moved into 2021.

To meet these needs, BT and SVL have provided this top ten UK bank with NICE Enlighten A.I. with real-time interaction guidance including purpose-built behaviour models that enabled agents to proactively self-correct any mistakes instantly, both supporting them and providing excellent service to callers.

 

Technology Partners

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