This 45 minute session will be led by Anne Holmes, WFM specialist and Account Director from SVL and Lesley Malcolm a Director of M55 people, who specialise in creating mentally healthy workforces.
Key take-aways from this session will be:
- What is well-being at work?
- How does good practice impact productivity and employee engagement?
- Are there unique challenges facing staff in Contact Centres?
- What impact has the current pandemic had on workers mental health?
- What techniques can we use to combat stress in Contact Centres?
This is an interactive session, with questions and online polls.
This session will be hosted on Microsoft Teams and a link will be sent to you prior to the event.
Book a place for this free event here.
