On Wednesday 5th December, we held our latest webinar, Engaging with your human workforce in a digital workplace.
The subject matter specialists for this webinar were Donna Baxter, Workforce Planning Specialist for SVL Business Solutions, Ben Willmott, Customer Lifecycle Manager at Teleopti and the event was hosted by Anne Holmes from SVL.
To support the event there was a Twitter hashtag #ourdigiworkforce used ourselves @svlbusiness and our partners @teleopti. You are also welcome to join our LinkedIn discussion group.
In a recent article, Deloitte talked about 4 key areas for digital contact centre evolution. Of greatest interest is their reference to the “post-digital era”. The fact that one of the “Big 4” is openly looking beyond digital automation to an era where better-informed agents work with the latest technologies is refreshing. The line that […]READ MORE