On Wednesday 5th December, we held our latest webinar, Engaging with your human workforce in a digital workplace.
The subject matter specialists for this webinar were Donna Baxter, Workforce Planning Specialist for SVL Business Solutions, Ben Willmott, Customer Lifecycle Manager at Teleopti and the event was hosted by Anne Holmes from SVL.
To support the event there was a Twitter hashtag #ourdigiworkforce used ourselves @svlbusiness and our partners @teleopti. You are also welcome to join our LinkedIn discussion group.
For the first time in over seven years, the Payment Card Industry Security Standards Council (PCI DSS) have updated their guidance document. They have strongly reiterated their advice about the risk to businesses and contact centres who continue to use “Pause and Resume” methods for processing telephone card payments. Updated guidelines clearly state that removing […]READ MORE
6 brave souls from SVL Business Solutions have decided to help the homeless here in Scotland by taking part in “Sleep in the Park” on Saturday 8th December, 2018.READ MORE
Thursday 18th October is World Menopause Day. The Menopause affects millions of working women across the UK every day, but is a condition which can be misunderstood, misdiagnosed and swept under the carpet. I have followed the work of Louise Newson, Lauren Chiren and other experts on the subject over the last couple of years. […]READ MORE