Automation is , arguably, the catalyst for growth and a digital transformation which will accelerate the Contact Centre industry’s recovery from Covid 19.

Industry specialists Rohan Newton from SVL, Steven Perrins from SVL and Ross McAllister from Agile Business Process talked about the issues around automation and outline what they believe it can achieve.

Key takeaways from this session were:

  • How automation will improve quality management, efficiency and reduce time on manual tasks.
  • How to free up agent-time and reduce the monotony of boring tasks.
  • What is the difference between attended and robotic automation?
  • Examples of how to reduce manual processes.
  • Optimising your customer service using automation.

Click here for a recording of the session


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