Peter talks about the many benefits of being a NICE portfolio partner, the support SVL receive and NICE’S outstanding R&D strategy which has led to the creation of some outstanding technologies.
In a recent article, Deloitte talked about 4 key areas for digital contact centre evolution. Of greatest interest is their reference to the “post-digital era”. The fact that one of the “Big 4” is openly looking beyond digital automation to an era where better-informed agents work with the latest technologies is refreshing. The line that […]READ MORE
On Wednesday 5th December, we held our latest webinar, Engaging with your human workforce in a digital workplace. The subject matter specialists for this webinar were Donna Baxter, Workforce Planning Specialist for SVL Business Solutions, Ben Willmott, Customer Lifecycle Manager at Teleopti and the event was hosted by Anne Holmes from SVL. To support the event there was a Twitter […]READ MORE
For the first time in over seven years, the Payment Card Industry Security Standards Council (PCI DSS) have updated their guidance document. They have strongly reiterated their advice about the risk to businesses and contact centres who continue to use “Pause and Resume” methods for processing telephone card payments. Updated guidelines clearly state that removing […]READ MORE