Spark of Genius

From apprentice to troubleshooter for banking giants. Former Calderglen High pupil Ewan Spark qualifies as Voice Recording Engineer, looking after his local council as well as major financial institutions.

Ewan Spark (19) started his apprenticeship at SVL Business Solutions just over 2 years ago, and now troubleshoots for contact centre banking giants such as Clydesdale Bank and Permanent TSB in Ireland.

A speedy journey for the former Calderglen High School pupil, but one which he has thoroughly enjoyed.

“I joined SVL to become an IT & Telecommunications Engineer, training with QA Apprenticeships. The last 2 years have flown by, and I can’t thank the team enough at QA and SVL for supporting and encouraging me.”

Ewan is now a qualified Voice Recording Engineer and has secured a full-time position with SVL, where he works as a Systems Engineer, responding to any problems large contact-centres may encounter on a daily basis.

This includes major financial institutions and local authorities such as Clydesdale Bank and South Lanarkshire Council.

“The toughest part of the apprenticeship was going through ‘abbreviation hell!’, trying to understand what all these new terms meant and where to apply them! Now I can deal with all our NICE “Engage” enquiries and am studying towards CISCO Qualification”

SVL Support Manager Catriona Connelly couldn’t be more proud of Ewan’s achievements.

“Ewan has been a star since he joined us. He worked so hard during his training and both SVL and QA couldn’t be happier with his progress. It’s great to see an apprentice engineer come from a local school in East Kilbride and quickly get to grips with complex I.T. software.”

A very popular and firmly-established member of the Engineering team at SVL, Ewan continues to enjoy working in the world of voice recording and the challenges this brings.

9th July 2018

It’s good to talk

Our Business Development Manager Debbie Bicker would like to talk to Telecommunications and I.T. companies across the UK.

READ MORE
8th February 2019

Data Integrity and Digital Transformation

In a recent article, Deloitte talked about 4 key areas for digital contact centre evolution. Of greatest interest is their reference to the “post-digital era”. The fact that one of the “Big 4” is openly looking beyond digital automation to an era where better-informed agents work with the latest technologies is refreshing. The line that […]

READ MORE
4th February 2019

2019 – A big year

Our Director Peter Gough, looks into his crystal ball and predicts the future for the contact centre industry and talks about how business is developing for SVL in 2019.

READ MORE
19th December 2018

Listen to our latest webinar: Engaging with your human workforce in a digital workplace

On Wednesday 5th December, we held our latest webinar, Engaging with your human workforce in a digital workplace.  The subject matter specialists for this webinar were Donna Baxter, Workforce Planning Specialist for SVL Business Solutions, Ben Willmott,  Customer Lifecycle Manager at Teleopti and the event was hosted by Anne Holmes from SVL. To support the event there was a Twitter […]

READ MORE
11th December 2018

Please take action – PCI SSC guidance changes

For the first time in over seven years, the Payment Card Industry Security Standards Council (PCI DSS) have updated their guidance document. They have strongly reiterated their advice about the risk to businesses and contact centres who continue to use “Pause and Resume” methods for processing telephone card payments. Updated guidelines clearly state that removing […]

READ MORE
5th December 2018

Tweets

Latest News

Sign up to our newsletter