The eagerly awaited results of the 2022 Gartner Magic Quadrant for Contact Centre as a Service (CCAAS) vendors has been released. Gartner has assessed nine of the most prominent vendors, pinpointing three market leaders in its 2022 results and two of SVL’s partners have achieved impressive results.
Gartner Magic Quadrant for CCaaS has named NICE a Leader for its CXone cloud platform for the eighth consecutive year. NICE placed the furthest overall for its ‘Completeness of Vision’ in the Leaders quadrant.
NICE CXone delivers the industry’s only combination of CCaaS, WFO, Analytics, AI and Digital Self-Service based on CXone, the world’s leading cloud-native CX platform.
Amazon Web Services (AWS) was named a “visionary” for the third year in a row in Gartner’s annual report.
In the Gartner Critical Capabilities research, AWS ranked in the top 4 vendors across all contact centre Use Cases: High Volume Customer Call Centre, Customer Engagement Centre, Agile Contact Centre, Digital Customer Service Centre, and Global Contact Centre.
Two incredibly impressive results from our partners.
Our partnership with NICE for over 20 years goes from strength-to-strength and the position of NICE CX One is a real tribute to the global popularity and high quality of this innovative product. SVL’s team love working with CX One. as our clients remark on how effective and simple the integrations with other systems are.
As a relative new-entrant to our Contact Centre market, Amazon Web Services (via their Amazon Connect product) is really turning heads and their position in the “visionary” quadrant, way ahead of more established vendors, is hugely significant. To add to the strength of this product, we add the innovative dashboard powered by Omningage, the world’s most innovative customer engagement platform for Amazon Connect, to provide users with a truly superb product.
If you are interested in finding our more about these products, or even learn more about CCAAS, please drop me a line.