We’re proud to announce that SVL has once again achieved NiCE Platinum Partner status, maintaining the highest tier of the NiCE Partner Programme for the second year running.
NiCE is a global leader in AI-driven customer experience (CX) solutions, supporting organisations worldwide to deliver smarter, more connected customer service. With more than 25 years of partnership with NiCE, SVL helps customers implement and optimise best-in-class contact centre solutions that improve experiences for both customers and agents.
This recognition recognises the depth of our NiCE expertise and the standard of delivery our customers rely on, from design and deployment through to adoption and ongoing optimisation.
Platinum Partner status, and why achieving it again matters
NiCE’s Partner Programme recognises organisations that demonstrate strong capability in delivering the latest solutions. Platinum sits at the highest tier, awarded to a select group of partners who consistently meet the highest standards across expertise, delivery quality, and customer impact.
Achieving Platinum status for a second consecutive year is a significant milestone. It reflects the consistency and hard work of our team, the depth of our expertise, and most importantly, the outcomes we continue to deliver for our customers.
It also signals the strength of our relationship with NiCE. Together, we’ve built a partnership grounded in collaboration and trust, aligned around one goal: helping organisations create better experiences for customers and agents through the right technology, implemented the right way.
“Achieving NiCE Platinum Partner status again is a real credit to the people behind the work – our teams and our customers. It shows the quality, consistency, and care we bring to every engagement, and the strength of our long-standing partnership with NiCE.” – David Kindness, Managing Director at SVL
“SVL’s Platinum Partner status reflects the strength of our partnership and their expertise in delivering best-in-class contact centre solutions. We look forward to continuing our work together to drive success for our mutual customers.” Keith Jackson, Vice President Partner Sales, NiCE
Trusted NiCE expertise
Customers gain access to teams with proven knowledge of NiCE technologies and the expertise to apply them to their specific contact centre environments. Our approach is grounded in what will work best for your operation and deliver value quickly, with support that lasts long after go-live.
Delivery that’s measured by outcomes
Platinum status reflects our ability to drive results. We support customers to improve the measures that matter most, such as service levels, customer satisfaction, quality, operational efficiency, and agent performance, helping ensure change is not only implemented but embedded.
A clear route to innovation with the right governance
AI-driven CX continues to evolve at pace. Our close alignment with NiCE helps customers evaluate new capabilities and introduce them in a way that aligns with business priorities, compliance requirements, and customer expectations.
A strong partnership that goes beyond projects
Our relationship with NiCE extends beyond delivery. We collaborate to share insight, support customers, and contribute to the wider contact centre community.
That includes our involvement with NiCE Interactions as sponsors and contributors, as well as hosting and supporting events together, creating opportunities for customer service leaders to explore best practice and learn from real implementations. We bring those insights back into our work, so customers benefit from what we’re seeing across the wider NiCE ecosystem.
These initiatives reflect how we work: bringing together practical experience and a collaborative approach to help organisations move forward with confidence.
Looking ahead: what this enables next
As customer expectations continue to rise, organisations increasingly need to:
- Connect channels and customer context for seamless journeys
- Embrace evolving AI technologies such as conversational AI to meet growing demand
- Use AI responsibly to reduce effort and improve CX
- Equip agents with real-time insight and guidance
- Optimise workforce performance while improving engagement
Our renewed Platinum status strengthens the platform for that work, supporting customers as they modernise, scale, and continuously improve.
Over the next year, our focus will remain on practical transformation: improving connected journeys, strengthening workforce performance, and introducing AI in ways that are transparent, secure, and measurable.
Unlock the full potential of your contact centre
If you’re looking to elevate customer experience, improve efficiency, and accelerate contact centre transformation with NiCE, we’d love to talk.
Regardless of where you are in your transformation journey, SVL can help you deliver meaningful results quickly, securely, and at scale. Get in touch with SVL to discuss how our NiCE Platinum Partner status can support your goals.
