Workforce Management

SVL Business Solutions provides a range of Workforce Management applications that improve employee performance, streamline workflows and enable the delivery of customer-winning service at the lowest possible operating cost.

We provide on-premise or hosted workforce management solutions including both Teleopti and NICE WFM

Our NICE Workforce Optimisation connects multiple systems to align employees around individual goals and performance data to increase productivity and improve revenue generation. Powerful real-time speech and text analytics guide interactions to enhance first call resolution rates and deliver the best experience for every customer.

Teleopti’s feature-rich WFM solution enables contact centres to select and configure the approach that works best with multi-skill, multi-site and multi-channel forecasting tools including trend and seasonal analysis.

For an informal conversation about how to stay on the leading edge of operational efficiency, automation, scheduling and improve staff performance, contact Anne Holmes for an informal chat.

Contact Centre Applications Brochure

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Call us on 01355 900 000 or contact us here


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