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SVL and NCFE: Driving Contact Centre Excellence Together
Microsoft 365 Outage: How to Reach Us
Last updated: 10:00am, Friday 13 November 2026
Microsoft has had a global outage since Thursday evening, affecting Outlook, Teams, SharePoint and other Microsoft 365 services. Microsoft is seeing some improvement this morning but hasn’t yet given time for a full fix.
Getting in touch with us
While email is affected, we may not be able to receive or reply to emails reliably, including emails that raise or update service tickets. For anything you need, including new or existing service tickets, please call us on 01355 900000. Our teams are working as normal and can help with anything you need.
If the outage is affecting your services
If the outage is affecting our contact centre or how your own customers reach you, please call us and we’ll talk through what we can do to help.
We’ll update this page as things change.
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