RevolutionCloud – Overview
RevolutionCloud is a flexible and modular hosting platform for SVL’s Contact Centre-as-a-Service solution and provides a flexible alternative to on-premise telephony. It can also include a full hosted suite of WFO applications including interaction recording, quality management, analytics and workforce management.
What makes RevolutionCloud different?
The concept of moving contact centre applications to the cloud is not new and many suppliers have introduced hosted services which they claim offer the power of traditional premise-based solutions without the ongoing infrastructure and support costs. However, early adopter customers have often discovered that suppliers are unable to meet their pre-sales claims and must comprise their operational requirements as these cloud-based solutions do not meet all their needs.
RevolutionCloud is a game-changing hosting platform that eliminates the limitations of these early systems. It provides a more cost effective way to acquire and use stand-alone contact centre applications from some of the world’s leading technology suppliers regardless of the brand of call recording equipment currently used. Users can easily scale up and down without capital expenditure with guaranteed superior quality of service and uptime, strict SLAs and the best in enterprise-level technology.
PCI-DSS and GDPR Compliance
RevolutionCloud offers full card payment protection for PCI Compliance and the ability to de-scope with its Level 1 PCI DSS environment. Automated Speech Transcription is also included which supports GDPR strategies by helping to manage large volumes of unstructured data without having to deploy additional staff to manually search through recordings.
A full reporting suite, including dashboards, interaction recording and performance management, enables organisations to closely and accurately monitor agent activities and ensure the highest level of customer service is delivered at all times.