We’re excited to announce that SVL has signed a new long-term agreement with our partners at Bluecrest – a six year, seven-figure contract that will see us expand our support and bring powerful new tools to their customer service operations.

Bluecrest is a leading health intelligence company dedicated to empowering people with the knowledge needed to maintain optimal health. This isn’t the beginning of our journey with Bluecrest, but the next big step in a partnership that’s already delivered real results.

Over the past three years, we’ve supported their contact centre teams with our Workforce Management solution. Now, we’re helping them raise the bar even higher.

Offering smarter service with NICE CXone

As part of this new agreement, SVL will implement NICE CXone, the market-leading Contact Centre as a Service (CCaaS) platform.

This all-in-one solution will transform how Bluecrest manages customer interactions – from quality management and interaction analytics to AI-driven agent support.

A standout feature is the introduction of Enlighten Co-Pilot, NICE’s AI tool that supports agents in real-time with insights, suggestions and smarter workflows.

We’re also helping to integrate Microsoft Teams into Bluecrest’s back office, making it easier for teams to collaborate and resolve queries efficiently.

Supporting growth through innovation

Bluecrest, known for its award-winning preventative health assessments, is focused on delivering the very best for its customers. By introducing advanced AI tools and smart automation, they’re setting themselves up for long-term success in an increasingly digital world.

This technology investment will help Bluecrest:

  • Deliver faster, more personalised service.
  • Improve responsiveness and first-contact resolution.
  • Strengthen PCI compliance for secure payment processes.
  • Equip their agents with tools that make work smoother and more rewarding.

A shared vision for exceptional customer experience

Anne Holmes, Account Director at SVL, said:

“Our ongoing partnership with Bluecrest highlights our shared commitment to delivering exceptional customer experiences through transformative technology. By embedding NICE CXone, Bluecrest is taking a significant leap in operational efficiency and customer engagement, underpinned by advanced analytics.”

Russell White, Transformation Lead at Bluecrest, echoed this sentiment: “We’ve been very happy with the relationship with SVL and the support they provide. This new contract takes our collaboration to the next level.

“The integration of NICE CXone and AI features will empower us to deliver faster, more personalised and more secure customer interactions.”

Looking to elevate your own contact centre experience?

Whether you’re exploring AI-driven solutions, upgrading your WFM strategy or ready to modernise your tech stack, we’re here to help.

Get in touch to discover how SVL can support your goals.