We’re proud to share that we’ve partnered with boost.ai, a Gartner Magic Quadrant recognised Leader in conversational AI platforms, to enhance our offering for UK contact centres.

This partnership strengthens our portfolio of AI and automation solutions, bringing boost.ai’s enterprise-grade AI Agents to contact centres across the UK. Together, we’re helping organisations modernise customer service with scalable, secure automation that keeps customer experience at the centre.

Enhancing customer service with AI Agents

Boost.ai’s conversational AI Agents are already trusted by hundreds of organisations worldwide, handling millions of customer conversations every year with industry-leading resolution rates.

Their hybrid engine combines natural language understanding with generative AI, allowing for both guided and open-ended conversations. For contact centres, this means:

  • Automating high volumes of voice and digital interactions.
  • Freeing agents to focus on complex, high-value conversations.
  • Seamless integration with leading systems such as NiCE CXone and Amazon Connect.
  • Enterprise-grade security and compliance.

Richard Abdy, Director at SVL, explained:

“Our clients look to SVL to help them identify the right solutions, not just the latest. Boost.ai has proven itself to be a leader in conversational AI, and we’re proud to offer its platform as part of our portfolio.”

Preparing for the future of customer service

At SVL, we’ve spent almost 60 years supporting contact centres through transformation. Our consultancy-led approach ensures every solution is tailored to operational goals, and this partnership reflects that commitment.

Boost.ai supports organisations to modernise self-service at scale, reduce costs, and improve CX, all without disrupting existing systems. As Richard added, “This is more than just technology. It’s about preparing our clients for the future of customer service.”

A shared vision for innovation

This partnership is underpinned by a shared focus on trust, security and meaningful customer engagement. Nick Smith, Strategic Partnerships Director at boost.ai, said:

“We’re proud to partner with SVL, an organisation known for its long-standing relationships and deep understanding of contact centre operations. This collaboration brings our enterprise grade AI Agents to a wider UK market, helping organisations adopt AI responsibly while achieving immediate, measurable value.

Together, we’re enabling businesses to enhance customer experience and engagement, whilst reducing operational strain. SVL’s consultative approach and commitment to innovation make them the ideal partner to drive meaningful transformation in the contact centre landscape.”

Unlocking the next chapter in AI adoption

By combining proven expertise with leading AI technology, SVL and boost.ai are supporting contact centres to take confident steps into the future of customer service.

From faster, smarter self-service to freeing up agents for what matters most, this partnership is about delivering both immediate impact and long-term value.

Ready to explore AI for your contact centre?

Get in touch with our team today to discover how AI-powered solutions can prepare your organisation for the future of customer service.