Future-Focused CX: Empowering People, Elevating Performance – Newcastle 2025 Recap

We were absolutely thrilled to return to Newcastle this year to host another jam-packed, expert-led event: Future-Focused CX: Empowering People, Elevating Performance. Here’s a summary of the day.

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Customer Experience

Industry Insights

Technology and Tools

Blog How Conversational AI is Reshaping the Future of Contact Centres

Blog Celebrating 21 Years at SVL: David Kindness

Customer Experience SVL and NCFE: Driving Contact Centre Excellence Together

Blog Celebrating 25 Years at SVL: Steven Perrins

Blog SVL and boost.ai: Bringing Trusted AI to the Future of Contact Centres

Customer Experience SVL and Bluecrest: A Trusted Partnership for CX Excellence

Blog SVL Proud to Sponsor the 2025 North East Contact Centre Awards

Blog Erin’s First Year at SVL

Blog, Industry Insights, Technology and Tools CCaaS Solutions: Driving Flexibility, Scalability and Customer Success