David has worked in contact centre technology for the last 30 years. He’s been with SVL for 20+ years, and as a Director, he supports our team to solve contact centre’s challenges. He’s an ambassador for how our technology and people can add value, and works to create an environment where our team thrives
Tell us a bit about your role
I am a director of the company and have been with the business for 20 years. I have responsibilities across sales, service and finance.
I come from a service background and having worked in contact centre technology for the last 30 years, I understand the challenges contact centres face and how our technology and people can add value.
SVL’s biggest asset is its people. They are highly skilled, hugely knowledgeable and they care. Part of my job is to make sure we create an environment where good people can thrive.
What do you enjoy most about working at SVL?
I have a genuine passion for technology and the difference it can make to businesses and the working lives of the people using it. Having worked in contact centres in my early career, both on the phone and in various technology roles, I have seen and experienced first hand the difference the right technology can make when well implemented (also what happens when that’s not the case).
When the right technology is delivered well, it can improve customer experience and satisfaction, improve the working lives of the end users and deliver against business requirements.
For me, getting that right is probably the most rewarding and satisfying part of the job we do.