Silvia Frame

Silvia manages our technical team, looks after key accounts, and fosters strong client relationships with our managed service clients to ensure they receive outstanding service and support.

Tell us a bit about your role

As a technical account manager, I look after key accounts that have a managed service with us and ensure they receive a high level of support.

I work closely with our clients to understand their daily needs and collaborate with the rest of the support team here in SVL to deliver high-quality products and services.

What do you enjoy most about working at SVL?

The SVL team is very professional and committed to customer satisfaction whilst retaining a close family feel.

Everyone is so friendly and caring. I feel valued and supported by my colleagues and managers, and I always look forward to coming to work.

Outside of work, what are your passions or hobbies?

Outside of work, I have two passions: gardening and cooking. I love growing my own vegetables and herbs and experimenting with different recipes in the kitchen. I find both activities very relaxing and rewarding, and they also help me stay healthy and sane.