Blog
Peter Gough on NICE
Performance support in Contact Centres – use it or lose it!
Allan Kay, our Training Manager, reflects on the joys and frustrations of implementing a training programme for a contact centre. It all seems oh so simple to begin with. You work with the administrators to create a structure for the training and create profiles. We cover the main items in call recording, how to search … Continued
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Blog
Peter Gough on NICE
