Blog
The benefits of working with a pre-sales team
The truth behind the voice
This week has seen two highly publicised incidents where contact centres have refused service to people in the UK. In separate occurrences, Stephen Dennis and Sophia Reis could not access their bank account, as the operator did not trust validity of their call. Security is foremost in the mind of contact centres in our financial industry. The operator, in … Continued
Blog
The benefits of working with a pre-sales team
