Blog
Managing legacy data – avoiding a toxic shock
PULL OVER – we’re the Real-time Police!
Donna Baxter, one of SVL’s Workforce Management (WFM) Consultants, reflects upon the changes in the contact centre industry over the last 15 years, and how workforce management changes radically over that period. I started my career in resource planning, not quite at the time when you had to use string and a plastic cup to … Continued
Blog
Managing legacy data – avoiding a toxic shock
