Blog
NICE Scenario Analyser Enhances Customer Journey Analytics with Business Intelligence
Liquid Voice enhances flexibility and quality management processes for contact centres with Smart Interactions
Liquid Voice has launched Smart Interactions, an innovative new contact centre quality management platform. Built from the ground up to meet the rapidly evolving contact centre market, Smart Interactions is modular and includes speech analytics and agent engagement tools to help managers deliver more effective training and meet key customer satisfaction metrics. It also offers … Continued
Blog
NICE Scenario Analyser Enhances Customer Journey Analytics with Business Intelligence
